A company is looking for a Bilingual Customer Service Advocate (Spanish) to assist customers with inquiries and support related to loans.
Key ResponsibilitiesResolve customer inquiries via phone and email using a CRM toolIdentify trends in customer issues and suggest process improvementsCollaborate with cross-functional teams to address product bugs and featuresRequired Qualifications1+ years of professional experience with a financial institution or payment provider preferredExperience in direct customer-facing rolesAbility to work in a fast-paced, rapidly changing environmentInterest in implementing feedback for skill improvementBilingual in Spanish is a plus but not required
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