Retail Printing and Shipping Store Manager

Retail Store Manager Benefit and Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

A PostNet Retail Store Manager is responsible for overseeing all day-to-day store operations and assisting customers with design, printing, and shipping services and products.

Also responsible for training, scheduling, and supervising store staff. Must use independent decision-making skills to resolve customer complaints and recommend product and process improvements other duties as assigned.

Ideal PostNet Retail Store Manager Candidate Qualifications :

• Have supervisory experience. Two years minimum is preferred
• Exceptional customer service skills
• Previous customer service or sales experience in a retail environment is required
• Proficient in Adobe Suite & Canva
• Train, schedule, and supervise all center staff
• Evaluate staff performance and give feedback and correction as warranted
• Screen and recommend potential new staff members to the shop owner
• Monitor expenses and daily receipts, perform bookkeeping duties, and make bank deposits
• Perform administrative duties, including inventory and supply control, pricing, and stocking
• Continually review processes and procedures to ensure the efficient center operation
• Evaluate and recommend new products and services to the franchise owner
• May be responsible for hiring decisions and conducting performance evaluations
• Ability to translate customer requirements into final products and services
• Ability to handle customer complaints and problems in an independent and professional manner
• Notary Public certification required* if all requirements are able to be met
• Exceptional verbal and written communication skills
• Outstanding time management and organizational skills
• Multitasking must have the ability to process multiple tasks simultaneously
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• A valid driver’s license is required

Retail Store Manager Daily Tasks and Managerial Duties :

• Train, schedule, and supervise all personnel
• Assist customers with design, printing, shipping and packaging services, printing estimates / orders, and other services offered by franchise owner
• Train, schedule, and supervise all personnel
• Resolve customer problems and complaints in a timely manner
• Perform bookkeeping duties, including opening and closing the cash register
• Monitor and ensure compliance with established center systems
• Review center policies and procedures and recommend improvements
• Meet regularly with the shop owner to discuss company status, policy, and personnel decisions
• Help market center to potential customers, following franchisee’s guidelines
• Help develop and grow relationships with existing business accounts
• Enroll in national programs and campaigns and ensure the execution of these programs at the center level
• Manage community outreach partnerships through interaction with community organizations
• May be responsible for conducting performance reviews / evaluations
• Assist customers with sales transactions and any issues or complaints arising from purchases or interactions with other Center staff members
• Assist customers with their product and service needs in person, by phone, or by email.
• Ensure the center is consistent with established standards, including quality customer service
• Process customer sales through the point-of-sale system
• Interact with UPS, FedEx, DHL, and USPS couriers, other vendors, and store staff
• Manage the point of sale

Retail Store Manager Role Requirements :

• Must be proficient in Adobe Suite & Canva
• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• Must demonstrate knowledge of emergency policies and procedures
• May be required to operate a motor vehicle

PostNet of Lakewood Ranch has been servicing the community for almost 15 years. Our customers Visit PostNet of LWR to get more done with just one stop.

We design and print anything from business cards to banners no job is too large or too small. They trust our packing and shipping experts to get packages safely to any destination in the world.

Rent a private mailbox, and never miss another important delivery thanks to our package collection service! We help them plan, create, and execute the perfect materials to get the word out about our customer's services.

We can do it all and more at PostNet, and our friendly, knowledgeable staff will get the job done right every time.