Customer Service Support Specialist - Seattle, WA (Hybrid Schedule)
The Commerce Bank of Washington, a division of Zions Bancorporation N.A., is currently seeking Customer Service Support Specialist role in Seattle, Washington .
The position may have a hybrid work schedule , which will include 1 day work from home, and 4 days in office.
This position offers an unparalleled level of service to a dedicated portfolio of Bank clients. The Customer Service Support Specialist position requires an individual who works well independently and as part of a team.
This position needs a person who is professional, a self-starter, flexible, and motivated.
Job Requirements :
- Provides administrative and clerical support for clients and department staff.
- Responsible to take phone calls, answer questions, validate information, and fill out wire transfer forms.
- Assists clients with online banking onboarding and usage.
- Provides coverage for out of office Customer Service Staff.
- Maintains professional working relationships with clientele respecting privacy law and policy.
- Available to serve as emergency teller coverage in Bellevue branch.
- Other duties as assigned.
Qualifications :
Requires High School Degree or Equivalent and 1+ years' experience in administrative or customer support services, banking, or other related experience.
A combination of education and experience may meet requirements.
- Basic knowledge of banking, bank products and services.
- Ability to multi-task.
- Solid customer service, interpersonal, and communication skills, both written and verbal.
- Working knowledge of Microsoft Office software and other business software.
- Good problem resolution skills.
Benefits :
- Medical and Dental Insurance + Life Insurance + 401(k) plan + generous company matching!
- Competitive compensation commensurate with work experience (some roles include incentives, mileage + travel time pay, and / or parking waivers).
- Paid Training, paid Vacation, paid Holidays and promotional opportunities offered from within.
- Tuition Reimbursement for qualifying employees.
- Stable Employer, a division of Zions Bancorporation and is included in the S&P 500 & NASDAQ Financial 100 indices.
- Hourly Salary Range based on experience & qualification : $21.77 to $31.93.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
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Remote working / work at home options are available for this role.
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