JOB SUMMARY
- Receives and interviews patients and / or the responsible guarantors to obtain accurate and complete demographics and financials.
- Ensures that the Medical Center has met government and third party payer guidelines required for reimbursement.
- Provides general information and admission information to customers and healthcare providers as requested.
II. TYPICAL PHYSICAL DEMANDS :
- Essential : standing, sitting, walking, stooping / bending, walking on uneven ground, squatting, twisting body, finger dexterity, seeing, hearing, speaking, lifting and carrying up to 20 pounds, 25 pounds of force required to push / pull a patient in a wheelchair on a smooth, level surface infrequently (1-4 times a day) or on occasion (1-4 times an hour), repetitive arm / hand motions, frequent gripping of an object
- Consistent; typing and data entry
- Occasional : kneeling, crawling, climbing stairs, reaching above shoulder level.
- Operates telephone, facsimile, computer, copier, printer, pneumatic tube system, credit card swipe, computer camera, wheelchair, portable computer / stand.
III. TYPICAL WORKING CONDITIONS :
- Not substantially subjected to adverse environmental conditions.
- May be exposed to communicable diseases in patient care area.
- Work is fast paced and is frequently stressful due to census, patient account types and timeframes.
- Subjected to noise, smells and / or vibration within the patient care areas
IV. MINIMUM QUALIFICATIONS
A. EDUCATION / CERTIFICATION AND LICENSURE :
- High school diploma or equivalent education required.
- Ability to perform 7,200 adjusted keystrokes per hour.
B. EXPERIENCE :
- Prior experience in a health care facility, physician’s office, insurance or customer service.
- Experience with Windows operating system and software applications, such as Word, Excel, etc. preferred.
- Experience with computer based healthcare applications, EPIC systems preferred.
- Knowledge of requirements for federal, state and private insurance payers preferred.
- Knowledge of medical terminology preferred.
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