Client Care Specialist

Position Overview

As the Staffing Coordinator / Client Services Supervisor you’re responsible for management of the recruitment, hiring, staffing, and scheduling of caregivers that meet our patient’s needs.

You will be collaborating with the clinical team, sales, operations, and executive leadership in performance management of the field staff.

You will be working with our private duty and non-medical family scheduling needs.

• Schedule will be Monday Friday, 8 : 30am 5pm
• After hours on-call schedule can vary from every other week to 1 time a month dependent on the branch’s needs.
• Additional compensation for on-call hours
• Full comprehensive benefits

Essential Job Functions

• Maintains a current awareness of the abilities and limitations of each field / external staff member.
• Active involvement in issues of cost containment; effectively utilizes nurses when assigning cases.
• Participates in location recruiting activities including identifying, scheduling, and interviewing potential candidates
• Assist in provision of orientation and training for new staff members.
• Coordinates and manages staffing and scheduling needs according to branch location
• Coordinate orientation and training scheduling
• Coordinate work schedules by allocating employees in shifts and positions
• Shift back-fill activities in the event of caregiver tardiness or absences
• Primary point of contact with patient family regarding staffing schedules

You will be in an office environment with occasional field visits during agency operating hours and must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions.

Requirements

• High school diploma or GED
• Six (6) months previous agency staffing or recruiting experience or at least one year of relevant customer service experience
• Proficient Microsoft Office and typing skills
• Bilingual a plus

Other Skills / Abilities

• Time Management
• Effective problem-solving and conflict resolution skills
• Excellent organization and communication skills
• Quick-thinking and astute decision making skills

Physical Requirements

• Must be able to speak, write, read and understand English.
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
• Ability to climb stairs
• Must have visual and hearing acuity

Environment

• Performs duties in an office environment with occasional field visits during agency operating hours.
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action : Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.