Job Summary
Acts as a liaison between guests, staff, and patients to respond to all information inquiries. Job Responsibilities
- Acts as central information resource for Owensboro Health staff, patients, and guests.
- Receives, screens, routes, and / or responds to all incoming inquiries.
- Greets all guests and provides proper directions or instructions based on needs.
- Assigns pagers and lockers to patients.
- Maintains waiting rooms and consultation rooms.
- Acts as a central information resource to physicians, family, co-workers, and health team.
- May maintain and regularly update patient information.
- Maintains centrally accessible resource materials (phone books, quick reference for supplies).
- Requests Pastoral Care consults as needed.
- Calls consultations as needed / requested by nurses and providers.
- Cleans and organizes work area upon arrival, including the physician dictating area.
- Checks copiers and printers at beginning of shift.
- Enters work orders and orders supplies.
- Escorts guests to destinations as needed.
- May train and work along side volunteers.
- Assist with patient admission process, transfers, and discharges.
- May arrange for patient transport and housekeeping services in epic..
- Communicates with Out Patient Services (OPS), Surgery, Endoscopy, and PACU throughout the day to ensure timely information of updates, patient statuses, and post-operation room numbers.
- May communicate protocols to visitors during codes.
- Completes survey readiness training and support.
- Receives and processes visitor comments and complaints.
- Keeps track of appointments and interviews for surgical managers and director.
- Audits for improvement initiatives.
Qualifications
- High school diploma, General Equivalency Diploma (GED) or higher required upon hire
- No experience required
- No licensure / certification / registration required
Skills and Attributes
- Requires critical thinking skills and decisive judgment.
- Works under minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Physical Demands
- Standing : Frequently
- Walking : Frequently
- Sitting : Frequently
- Lifting 0-25 lbs : Occasionally
- Lifting 25-75 lbs : Never
- Lifting over 75 lbs : Never
- Carrying 0-25 lbs : Rarely
- Carrying 25-75 lbs : Never
- Carrying over 75 lbs : Never
- Pushing / Pulling 0-25 lbs : Rarely
- Pushing / Pulling 25-75 lbs : Never
- Pushing / Pulling over 75 lbs : Never
- Climbing : Rarely
- Bending / Stooping : Occasionally
- Kneeling : Occasionally
- Crouching / Crawling : Rarely
- Reaching : Occasionally
- Talking : Constantly
- Hearing : Constantly
- Repetitive Foot / Leg Movements : Never
- Repetitive Hand / Arm Movements : Frequently
- Keyboard Data Entry : Frequently
- Running : Never
- Vision : Depth Perception : Frequently
- Vision : Distinguish Color : Frequently
- Vision : Seeing Far : Frequently
- Vision : Seeing Near : Frequently
Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
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