Responsibilities
PUG) management :
- Onboard new user group leaders and promote local chapters.
- Manage event logistics, including venues, food, and beverage services.
- Handle event pages and reminders using Splash.
- Review feedback, recommend improvements, and share outcomes.
- Collaborate with Marketing and Customer Success to maximize registrations.
Discussion Forum management :
- Oversee the community moderation program by regularly reviewing questions and comments, escalating issues as necessary.
- Train new Discussion Forum moderators on effective community engagement, responsibilities, and expectations.
- Organize and report on themes and trends to help with support deflection efforts.
Mind the Product community training management :
- Manage student registration, payments, and related inquiries, coordinating with Finance as needed.
- Schedule instructors and handle contracts and payments with Legal and Finance.
- Send pre- and post-class communications, including reminders and surveys.
- Collaborate with Marketing and Customer Success to maximize enrollment and handle changes like withdrawals and cancellations.
- Maintain course records, answer course-related questions, resolve technical issues, and summarize feedback for improvements.
Minimum Qualifications :
- Strong written communication and presentation skills.
- Ability to manage multiple projects and tasks while staying organized and efficient.
- Self-motivated, independent, quick-thinker.
- Interest in, and aptitude for, learning new tools and software.
Preferred Qualifications :
- 1-3 years experience managing social media platforms or online communities.
- Undergraduate degree in communications, marketing, advertising, public relations, media studies, business and / or related fields.
- Familiarity with Pendo and our core personas.
- Experience using Splash, Cvent, or other event management tools.
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Oversee the community moderation program by regularly reviewing questions and comments, escalating issues as necessary. Train new Discussion Forum moderators on effective community engagement, responsibilities, and expectations. ...
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