Phone Triage Nurse

Job Description

Job Description

Triage Nurse Tulsa, OK

$16-$18 / HR, DOE

Overview : We are seeking a competent Triage Nurse with proficiency in phone triage, coupled with 1-2 years of experience in a medical office environment.

The ideal candidate should possess basic knowledge of medications and be capable of effective communication with physicians.

This role primarily involves assessing patient needs over the phone, providing medical advice, and coordinating care under the guidance of healthcare providers.

Key Responsibilities :

• Conduct thorough phone assessments to evaluate patient symptoms and determine appropriate care pathways.
• Provide accurate medical advice to patients based on established protocols and escalate urgent cases to physicians when necessary.
• Collaborate closely with healthcare professionals to ensure seamless coordination of patient care.
• Document patient interactions and interventions accurately in electronic health records (EHR) system.
• Possess basic understanding of medications to aid in patient education and adherence support.
• Communicate effectively with physicians to relay patient information, seek guidance, and facilitate decision-making.
• Prioritize patient needs based on severity of symptoms and available resources.
• Assist with administrative tasks such as appointment scheduling, medication refills, and medical record management.
• Maintain patient confidentiality and adhere to all HIPAA regulations.
• Participate in training sessions to enhance skills and stay updated on medical protocols.

Qualifications :

• Medical Assistant Registration or Certification Preferred.
• Minimum of 1-2 years of experience in a medical office setting.
• Proficiency in phone triage techniques and telemedicine.
• Basic knowledge of medications and ability to educate patients.
• Strong communication skills, with the capability to interact effectively with physicians and patients.
• Familiarity with electronic health records (EHR) systems.
• Ability to multitask and prioritize in a fast-paced environment.

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HS Diploma or Equivalent

Minimum of 1-2 years of experience in a medical office setting.

Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes.

Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Explain treatment procedures, medications, diets, or physicians' instructions to patients.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Show patients to examination rooms and prepare them for the physician.
• Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
• Perform routine laboratory tests and sample analyses.
• Greet and log in patients arriving at office or clinic.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Prepare and administer medications as directed by a physician.
• Authorize drug refills and provide prescription information to pharmacies.
• Change dressings on wounds.
• Schedule appointments for patients.
• Inventory and order medical, lab, or office supplies or equipment.
• Contact medical facilities or departments to schedule patients for tests or admission.
• Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
• Set up medical laboratory equipment.
• Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
4 days ago