Call Center Representative / Remote (Remote)

Ready to craft some work-life balance? A rapidly expanding company in Irving, TX, has teamed up with Staffmark to fill a Call Center Representative / Remote position.

If you have a strong desire to assist others and excel in delivering exceptional customer service, this position is perfect for you.

This position requires that you live locally due to having to pick up / drop off equipment.

Schedules available Mon - Fri : 8AM - 5PM, Mon - Fri : 11AM - 8PM Remote $14.00 - $17.20 / hr. (Depending on campaign)

Employee Benefits :

• Medical, dental, vision, and life insurance
• Short-term disability
• 401k plans
• Daily pay is available every Friday
• Employee discount programs
• Referral bonus potential

Responsibilities :

• Respond to incoming calls promptly and professionally, addressing customer inquiries, resolving issues, and providing information as needed.
• Assist customers in navigating through products / services, troubleshooting problems, and providing guidance on usage or solutions.
• Accurately input and update customer information and inquiries into the company's database or customer relationship management (CRM) system.
• Handle customer complaints or concerns effectively, employing problem-solving skills to resolve issues and ensure customer satisfaction.
• Develop a comprehensive understanding of the company's products / services to provide accurate information and support to customers.
• Conduct follow-up calls or emails to customers as necessary to ensure issue resolution or to gather feedback on customer experience.
• Identify opportunities to promote additional products or services to customers during interactions, contributing to sales and revenue targets.
• Follow established call center procedures and guidelines to maintain quality standards and ensure consistency in customer interactions.
• Maintain detailed records of customer interactions, including notes on inquiries, resolutions, and any follow-up actions taken.
• Collaborate with colleagues and supervisors to share knowledge, address complex issues, and contribute to a positive team environment.

Qualified candidates will have one year of related experience, must have reliable internet, able to type 35 WPM, and have call center experience.

If you're still reading this ad, you must be interested! Hit the "Apply Now" button to start our easy application process.

You can even complete it with your phone!

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities.

You can download it from the App Store or get it on Google Play.

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.

We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us.

Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.