Ramp Service Agent

Signature Flight Support Corporation
LITTLE ROCK, Arkansas, United States
Full-time
We are sorry. The job offer you are looking for is no longer available.

A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers.

An LST routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).

Persons employed as an LST are expected to :

  • Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests.
  • Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met.

This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks.

  • Service aircraft as requested by management or customers, such as fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing.
  • Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
  • Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests.
  • Maintain safe, clean and secure ramps and operations.
  • Drive a shuttle vehicle with passengers and / or luggage and cargo.
  • Load and unload luggage and other cargo into / out of aircraft and from / into the FBO or other location.
  • Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
  • Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times.
  • Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job.
  • Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport.
  • Create accurate records pertaining to time worked and activities and services performed.
  • Abide by emergency response procedures when / if critical events occur.
  • Recommend improvements to Signature’s standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Other duties as requested.

To qualify for this position, applicants and those in the role must have :

  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
  • Must be legally authorized to work in the country of employment
  • Ability to successfully and timely complete Signature’s training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Ability to use a computer and email, including pass computer-based training modules
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
  • Preferred : Three (3) to six (6) months experience and / or training in aviation, customer service or other related field;

or equivalent combination of education and experience and / or training

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise.

The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

  • Safely and accurately conduct flight line operations in accordance with established policies and procedures.
  • Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and / or holidays as scheduled.
  • This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
  • Excellent vision and coordination to move and / or direct aircraft and visually inspect aircraft fuel.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Must be able to physically enter / exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars.
  • Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights.
  • Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
  • Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity.
  • Independently and proactively (i) prepare for arriving / departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and / or point out observed safety concerns to all stakeholders.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability.

If reasonable accommodation is needed to perform essential job functions and / or to receive other benefits and privileges of employment.

To qualify for this position, applicants and those in the role must have :

  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • A valid state driver’s license. In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
  • Must be legally authorized to work in the country of employment
  • Ability to successfully and timely complete Signature’s training programs
  • Ability to pass a color vision test for purposes of inspecting aviation fuel
  • Ability to use a computer and email, including pass computer-based training modules
  • Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Ability to work flexible schedules, including night, holiday and weekend shifts and in various weather conditions
  • Preferred : Three (3) to six (6) months experience and / or training in aviation, customer service or other related field;

or equivalent combination of education and experience and / or training

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.

The following are essential to the job, in addition to those listed above and on the chart in this description. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise.

The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

  • Safely and accurately conduct flight line operations in accordance with established policies and procedures.
  • Regular and reliable in-person and timely attendance for all shifts which may include nights, weekends and / or holidays as scheduled.
  • This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
  • Excellent vision and coordination to move and / or direct aircraft and visually inspect aircraft fuel.
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing for purposes of performing certain job duties and safety.
  • Must be able to physically enter / exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars.
  • Must be able to safely and efficiently perform various functions (e.g., fueling, de-icing) from elevated heights.
  • Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like.
  • Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions.
  • Ability to prioritize and perform multiple tasks simultaneously.
  • Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity.
  • Independently and proactively (i) prepare for arriving / departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately speak up and / or point out observed safety concerns to all stakeholders.

Unless the accommodation would impose an undue hardship on the operation of our business, we will endeavor to make a reasonable accommodation to the known limitations of the Team Member due to pregnancy, childbirth, and related medical conditions or of a qualified applicant with a disability.

If reasonable accommodation is needed to perform essential job functions and / or to receive other benefits and privileges of employment.

10 hours ago
Related jobs
Promoted
Signature Flight Support Corporation
Little Rock, Arkansas

A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers. An LST routinely operates ground service equipment and uses knowledge of the company’s polic...

PrimeFlight Aviation Services
Little Rock, Arkansas

Our Ramp Agents are responsible for the loading and unloading of baggage, cargo, and mail as applicable onto the aircraft, along with guiding the aircraft to and from gates. WHAT IT’S LIKE TO WORK AS A RAMP AGENT. We are committed to being a leading provider of commercial services within the aviatio...

Promoted
Charlotte Potts - State Farm Agent
Sherwood, Arkansas

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...

Promoted
William Giles - State Farm Agent
Maumelle, Arkansas

Your attention to detail, customer service skills, and desire to help people make you an ideal fit. Previous customer service experience preferred. As a customer sercive representative with Joseph Giles State Farm, you will generate the kind of exceptional client experiences that reinforce the growt...

Promoted
Matt Mccarty - State Farm Agent
Little Rock, Arkansas

Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agen...

Promoted
Andre Pendleton - State Farm Agent
Little Rock, Arkansas

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...

Promoted
Chartwells K12
Little Rock, Arkansas

We are hiring immediately for a full time and part time. Full time and part time schedules. Both full-time and part-time positions offer the following benefits to associates:. Previous food service experience is required. ...

Promoted
Gas Express LLC
North Little Rock, Arkansas

Customer Service Representative reports to the Store Manager. Provide prompt, courteous customer service and resolve customer issues on shift. Provide Excellent Customer Service Skills in all interactions. Outstanding customer service skills. ...

Promoted
Dennis Bost - State Farm Agent
Little Rock, Arkansas

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...

Promoted
Pat Frizzell - State Farm Agent
Little Rock, Arkansas

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...