A company is looking for a Sr. Director, Customer Operations.Key Responsibilities : Coordinate and direct reporting and forecasting for Services, Support, and Customer Success teamsOversee planning, reporting, metric setting, process optimization, job design, and training for the sales departmentManage technology stack, standard operating procedures, and allocation of resources impacting the sales organizationRequired Qualifications : Bachelor's degree and 8+ years of experienceAbility to recommend changes to policies and establish proceduresExperience in executing financials, business planning, and organizational prioritiesAbility to develop and manage operational initiatives to deliver tactical resultsEffective communication and presentation skills across disciplines
Sr Director Customer Operations
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Sr. Director, Customer Success - Digital & Scale
Manage a team of Customer Success Directors and Senior Managers, who in turn lead the Customer Success Scale and Digital teams. Experience driving both low-touch and high-touch customer engagement activities to success, including management of customer issues and escalations. Smartsheet is looking f...
Sr Customer Success Operations Manager
Customer Success Operations Manager in the United States, Remote. ...
Director, Customer Service Operations, North America
The Director, Customer Service Operations plays a pivotal role within our Global Customer Experience team, providing essential leadership and management support. The Director, Customer Service Operations, is responsible for implementing cost-effective strategies and operational efficiencies to boost...
Sr. Program Manager, Amazon Customer Service, Amazon World Wide Operations
Program Manager, Amazon Customer Service, Amazon World Wide Operations. As a program manager, you will work cross-functionally to drive customer-centric programs. Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. Our Inclusive team culture values effectiv...
Director, Customer Service Operations, North America
The Director, Customer Service Operations plays a pivotal role within our Global Customer Experience team, providing essential leadership and management support. The Director, Customer Service Operations is responsible for implementing cost-effective strategies and operational efficiencies to boost ...
Sr. Director, Revenue Operations
Treating people and teams within our Sales, Marketing, Customer Success, Customer Support, and Finance departments as your primary customers and treating our enterprise systems as your products, you will optimize and automate our revenue-generating operations with tools, data, and analytics to effic...
Sr. Director, Revenue Operations
Tracks key performance indicators (KPIs) across the revenue cycle, such as lead conversion rates, sales velocity, and customer acquisition cost (CAC), along with customer retention rates (churn or net retention) in cooperation with Operations teams. The goal of RevOps is to create a unified strategy...
Sr. Director, Global Customer Education Services (Remote Eligible)
Director of Global Customer Education Services for Smartsheet University will be responsible for leading and inspiring a growing team that designs and delivers compelling and impactful learning experiences to our customers and partners. You will work across various organizations within Smartsheet, a...
Sr. Director, Revenue Operations
You already know BarTender’s customers. We are headquartered in Bellevue, Washington USA, with offices in EMEA and APAC supporting our global customers. ...