Regional Administrative Assistant

Job Description

Job Objectives

Performs various administrative duties in an efficient manner to support area office staff.

Coordinates and controls the activities, plans, and programs of the designated areas of responsibility.

Models and delivers a distinctive and delightful customer experience.

Job Responsibilities / Tasks

Customer Experience

• Resolves customer issues and answers questions to ensure a positive customer experience. Documents customer complaints in Power Center system.
• Models and shares customer service best practices with all area staff to deliver a distinctive and delightful customer experience, including interpersonal habits (e.

g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Screens telephone calls, redirects to individuals who can quickly and efficiently respond when needed, and takes messages as necessary.
• Screens correspondence, prioritizes mail, and drafts responses as appropriate. Refers more complex issues and / or urgent matters to the appropriate individual, gathers any additional information needed to respond.
• Schedules, prioritizes and follows up on meetings and appointments. Maintains calendar and issues reminders and monitors appointments to assure the office operates efficiently.
• Coordinates meetings by ensuring that the appropriate software, equipment, meeting space, and other items (pre-meeting documentation, food, supplies, etc.) are available.
• Makes necessary travel arrangements, including ground transportation and hotel accommodations. Prepares travel itineraries for supervisor and direct reports.
• Processes expense reports and monitors incoming invoices and donation requests. Prepares forms to process and pay invoices for area office and stores.

Reconciles district ledgers including payroll distribution on a monthly basis.

• Prepares area staff and store managers’ payroll; resolves payroll issues when necessary.
• Creates Rate and Status changes for store managers, pharmacists and area staff, as directed.
• Processes store or pharmacy hours changes on WalNet, resets Authenticator IDs. Informs Board of Pharmacy about any Pharmacy Manager changes.
• Organizes and maintains paperwork and files from all stores in the area.
• Handles confidential and / or sensitive information with discretion.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Performs general office duties and completes special assignments and other tasks as assigned.

Training and Personal Development

• Attends training and completes PPLs requested by Director, Pharmacy and Retail or Regional Vice President.
• Seeks self-development by monitoring one’s performance, setting high personal standards, seeking best practices, learning from others, and improving one’s job performance.

Communications

• Serves as a liaison between the stores, the area office and the corporate office.
• Reports disciplinary issues and customer complaints to management.
30+ days ago