Guest Service Agent

Job Description

Job Description

Position Title : Guest Room Attendant

Reports To : Housekeeping Supervisor

Department : Housekeeping

General Purpose : The Guest Room Attendant is the front line of the Westin Poinsett Housekeeping Team. This position is responsible for insuring that all guest rooms are cleaned at Westin brand standards and for cleaning the rooms in an efficient and thorough manner.

The Room Attendant will ultimately create a relaxing and rejuvenating experience for all guests. This position will also be responsible for monitoring all hotel property to ensure any maintenance issues are reported and taking inventory of all guest rooms so that any lost or missing guest room items are promptly reported.

Essential Duties / Responsibilities

• Must be an ambassador of their resources and committed to the cleanliness of the property
• Must ensure that all details of the guest rooms are held to Westin brand standards including but not limited to linen, towels, carpet, tile, walls, glass, appliances, and furnishings
• Must be able to work in a high pace environment without compromising attention to detail
• Must be able to effectively and efficiently clean a 16-room assignment board in a standard eight-hour day
• Must have ability to learn and improve on the job to increase cleanliness and productivity of the department
• Must turn in all items left by guests according to the hotel Lost and Found policy.
• Must be able to interact with all hotel staff members including Guest Services, Maintenance and Food & Beverage outlets to ensure channels of communication are maintained
• Maintain grooming appearance and uniform as specified in the associate handbook
• Must be able to walk / stand for extended periods of time
• Must show desire to constantly improve department and property in general
• Must be punctual and have excellent attendance
• Must be able to assist guests with any challenges to create a positive and memorable experience

Other Duties / Responsibilities

• Possess exemplary behavior and guest interaction skills
• Report all safety hazards and suspicious activity to Security
• Know and understand all safety procedures and expectations as well as know their role in any emergency events
• Adhere to strict department and hotel attendance policies
• Attend all required meetings

Job Qualifications :

To perform this job, the individual must be able to perform each essential duty successfully. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Knowledge / Experience :

• Experience in hotel housekeeping is strongly preferred but not essential
• At least 2 years of prior housekeeping experience preferred.

Skills :

• Excellent organization and time management skills required
• Good interpersonal skills required
• Excellent listening skills required
• Basic mathematical skill necessary
• Impeccable attention to detail necessary

Abilities :

• The ability to work well with a team as well as work individually without constant supervision
• Ability to work a flexible schedule as well as weekends and holidays
• Ability to multi-task in a very high paced environment
• Ability to read, speak, understand, and write English
• Must be flexible with changes in work environment
• Ability to remain calm and professional at all times
• Ability to work under varying weather conditions
• Ability to make quick decisions and possess good judgment
• Ability to push 150 pounds on wheels
• Ability to lift and carry up to 25 pounds for 50 feet.
• Ability to kneel, bend and reach repeatedly in an eight-hour period
• Ability to walk for 4 to 5 hours consecutively.

Education or Formal Training :

• High school diploma, GED, or equivalent work experience required
• 2 years in the hospitality industry / housekeeping field preferred

Material and Equipment Directly Used :

• Cleaning chemicals
• Cleaning equipment
• Laundry and / or Housekeeping Carts

Working Environment / Physical Demands :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions,

While performing the duties of this job, the associate will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance.

Additionally, the associate will frequently be asked to use hands and arms to reach, carry and lift items. Specific vision abilities required to perform this job include close vision, distance vision, and peripheral vision.

The work environment characteristics described here are representative of those which an associate encounters while performing the essential functions of this job.

While performing the duties of this job, the associate may experience temperature fluctuations and moderate to high levels of noise.

The associate will also come in contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the associate and others.