Desktop Support Analyst in GAC Savannah
Unique Skills : Problem Solving
Problem Solving
Communication skills
Education and Experience Requirements
Associate's Degree or equivalent combination of education and experience to successfully perform the essential functions of the job.
Degree in Computer Science, Management Information Systems, or technology related field highly preferred. Entry level position.
Experience providing desktop technical support preferred..
Position Purpose :
Provide guidance and on-site executive support for installed products and applications in a timely, competent and highly professional manner.
This role will primarily provide support for C-suite executives and their support staff.
Job Description
Principle Duties and Responsibilities :
Essential Functions :
- Provide technical support and guidance on software installation, utilization and troubleshooting to ensure successful implementation.
- Analyze the customer's technical environment and explain complex issues to customers in a non-technical way in order to maintain customer satisfaction.
- Observe and report on activities used to support customers; provide ideas, input, and innovation throughout the development process.
- Provide technical support to executive management and designated VIPs, and training to customer staff.
Perform other duties as assigned.
Other Requirements :
- Ability to provide technical support service delivery within established guidelines.
- Desktop / windows / PC expertise.
- Problem solving and customer facing skills.
- Deep understanding of the ITIL Incident Management Process.
- Excellent interpersonal skills to effectively interact with internal / external clients / vendors.
- Excellent analytical, assessment, planning, verbal and written communications skills.
- Soft skills and technical skills that contribute to client satisfaction.
A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.
Additional Information
Requisition Number : 220962
Category : Information Systems
Percentage of Travel : Up to 25%
Shift : First
Employment Type : Full-time
Posting End Date : 07 / 26 / 2024
Equal Opportunity Employer / Veterans / Disabled.
Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.
Legal Information Site Utilities Contacts Sitemap
Copyright 2024 Gulfstream Aerospace Corporation. All Rights Reserved. A General Dynamics Company .
Gulfstream Aerospace Corporation, a wholly-owned subsidiary of General Dynamics (NYSE : GD), designs, develops, manufactures, markets, services and supports the world's most technologically-advanced business jet aircraft
Desktop Support Analyst
Desktop Support Analyst in GAC Savannah. Experience providing desktop technical support preferred. This role will primarily provide support for C-suite executives and their support staff. Provide guidance and on-site executive support for installed products and applications in a timely, competent an...
Desktop Support Analyst
Desktop Support Analyst in GAC Savannah. Experience providing desktop technical support preferred. This role will primarily provide support for C-suite executives and their support staff. Provide guidance and on-site executive support for installed products and applications in a timely, competent a...
IT Technician
Ability to prioritize and multitask. We are seeking an IT Technician. Monitor active network and server infrastructure . Administer network security measures to prevent system interruptions or breaches. ...
Desktop Support Technician
Our client is looking for a Senior Desktop Support Technician to support their Warehouse Facility on a 6 month contract to hire engagement. Our client is looking for a Senior Desktop Support Technician to support their Warehouse Facility on a 6 month contract to hire engagement. This person should h...
Technical and Help Desk Support Specialist
Basic understanding of support service (SLA, metrics, KPIs, Incident vs Service Request, Priority vs Severity, initial troubleshooting scope, escalation method). ...
Senior Analyst, IT Client Support
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to publ...
Desktop Support Technician - Information Services
Minimum of a High School Diploma or state-approved High School Equivalency (HSE), required.Ability to install, maintain, troubleshoot and repair computer hardware, printers, and peripheral devices.Ability to install, configure, maintain, and troubleshoot Windows, Chrome, and IOS operating systems.Ab...
IT Support Analyst
Regular/Temporary PositionRegular/Temporary Position. YesNoAlbany State University (68). YesNoClayton State University (80). YesNoColumbus State University (129). ...
Technical Support Specialist (remote)
We are looking for a customer-focused and technically skilled individual to join our team as a Remote Technical Support Specialist. Proven experience as a Technical Support Specialist or similar role. Provide technical assistance and support to customers via phone, email, or chat. In this role, you ...
19D Cavalry Scout
As a Cavalry Scout, you are the eyes and ears of the armored division.You move ahead of your division, provide reconnaissance, and report vital information back to your commanding officer.You’re providing critical on-site intelligence that enables the officer to make informed decisions.Duties may re...