Police Services Representative

The City of Wheaton is seeking a full-time Police Services Representative to join our dedicated team at the Police Department.

This position is responsible for various administrative and customer service based duties which directly impact the police department, residents and the public.

The City offers competitive pay and an exceptional benefit package; which includes comprehensive and affordable healthcare coverage, robust retirement options, and generous time off.

OVERVIEW :

This vital and uniformed position works alongside a team under the general supervision of the Police Services Manager. Primary responsibilities include providing customer service to residents, the public and other agencies, as well as carrying out detailed administrative duties.

Exercising a high level of confidentiality, this position performs a multitude of assignments that support fellow Police Department staff in a fast-paced and highly visible environment.

DUTIES AND RESPONSIBILITIES :

Essential duties and responsibilities include, but are not limited to, the following :

• Provide a high level of customer service by clearly communicating information and answering community-related questions regarding directions, information on City events, lost and found pets, requests for overnight parking, City ordinances and Illinois Vehicle Code inquiries.
• Cash handling duties that include receiving and processing petty cash and cash bail bonds in accordance with the Department’s internal procedures.
• Operate and maintain information management systems and databases including report utilization, running inquiries and generating statistic information.
• Records distribution, maintenance, management and file keeping which includes logbooks, current statistic data, police records and other City agency forms.
• Utilize and update the LEADS system with current information on missing and wanted persons, stolen vehicles, articles, etc.

communicate with other law enforcement agencies, conduct computerized criminal history record information and ensure successful completion of the Illinois State Police annual audit.

• Process, issue and maintain various applications and permits. Assist in the gathering of documents and information to fulfill FOIA requests.
• Control and monitor Department booking area and facility access equipment, conduct custodial searches of same gender arrestees and serve as the after-hours dispatcher for all City departments, including coordinating call out of emergency response personnel when directed by a supervisor.
• When necessary, coordinate school crossing guard coverage with crossing guards and police personnel.
• Assist with the training and mentoring of new PSRs by providing support and guidance as well as evaluating performance during the new hire training period.
• Serve as a representative of the Police Department for adjudication hearings, which occur once per month, as necessary.

QUALIFICATIONS :

The qualifications listed below are guidelines. Other combinations of education and experience, which could provide the necessary knowledge, skills and abilities to perform this job will be considered.

High school diploma or equivalent and two to three (2 3) years’ experience in customer service. LEADS Certification preferred training will be provided if not already obtained.

Strong organization and time management skills along with the ability to work accurately and make sound decisions under pressure.

SCHEDULE : This position has two possible shifts :

1. Monday through Friday, from 8 : 00 a.m. - 4 : 00 p.m.

2. Tuesday - Saturday, from 10 : 00 a.m. to 6 : 00 p.m.

Employees are assigned to one primary shift but must be able to work either if necessary.

SALARY AND BENEFITS : Starting pay rate is $25.50 per hour. The City of Wheaton offers a competitive benefits package that includes comprehensive health and dental insurance, paid time off and participation in the Illinois Municipal Retirement Fund.