Tier 2 Technical Support (2pm-10pm) GW - TS/SCI Poly required
The Tier 2 Technical Support Specialist shall have the following responsibilities :
- Provides technical support and troubleshooting to network, desktop, and / or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Mandatory Skills :
- Hardware Installation
- Remote Assistance
- Remote Desktop
- No degree + 10 years technical experience, BS degree + 5 years technical experience
- CompTIA A+ CE OR CompTIA Network+ CE
- TS / SCI with FS Poly
Shift is Monday - Friday 2pm-10pm
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