Job Description
Job Description
Job : Customer Service Engineer
Location : Countryside, IL
Overview : We are seeking a Customer Service Engineer to join our team, specializing in handling both empty and full containers and packages, and manufacturing a comprehensive range of machinery, including conveyors, rinsers, accumulators, and depalletizers.
This role offers the opportunity to work on large-scale projects that generally take about a year to complete and cost over a million dollars.
Ideal Candidate Profile :
- Option 1 : 5+ years of relevant experience with an associate’s degree, trade school, or high school diploma / GED.
- Option 2 : 0-1+ years of electrical engineering experience with a bachelor’s degree in electrical engineering.
- Experience troubleshooting and debugging PLCs and HMIs on newly installed equipment.
- Experience with Allen Bradley PLC product lines.
- Willingness to travel 55% of the time, including international travel (up to 10 trips per year).
- Strong communication skills, with the ability to interact effectively with customers via email, phone, video calls, and in-person demonstrations.
- Availability to work on-site at our Countryside, IL plant.
Key Responsibilities :
- Spend approximately 55% of the time traveling to client sites.
- Commission equipment, ensuring it is set up and ready to operate.
- Load, debug, and troubleshoot PLC and HMI systems.
- Train clients on the setup and usage of the equipment.
- Perform I / O checks on equipment before startup and commissioning, both at the factory and customer sites.
- Correct issues identified during I / O checks.
- Redline electrical schematics and mechanical drawings to communicate necessary changes to engineering and manufacturing teams.
- Support equipment assembly when not traveling, based at our Countryside, IL plant.
Please apply if you belive you are a good fit!
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