Call Center Representative w/ 4-Year Degree

Have a 4-year degree or working towards it with a passion for customer service?

Kelly® Professional & Industrial has the perfect opportunity for you!

We are searching for Call Center Representatives to work in Alpharetta, GA . Join us and take advantage of this great opportunity! We'll be here every step of the way to help you through the process.

Why you should apply to be a Call Center Representative :

• Use your Customer Service skills and passion for helping others.
• Paid On-the-Job Training.
• Work with a global industry leader.
• Endless growth opportunities.
• Hourly pay rate up to $21.50 / hour and weekly paychecks.

This is an ONSITE role - Remote work is not available.

What's a typical day as a Call Center Representative?

You'll be :

• Making outbound / receiving inbound calls on accounts that are up to 30 days past due.
• Identifying root cause of customer delinquency and generating effective resolutions with negotiation skills and educating the customer
• Assisting customers with inquiries, account status, and problem resolution by utilizing existing resources and applications available
• Processing payments and payoffs
• Adhering to appropriate Compliance policies and procedures
• Effectively contributing to Customer Satisfaction

This job might be an outstanding fit if you :

• Are flexible to work a schedule 8am 8pm
• Monday-Friday 8am - 5 pm
• 11 am - 8pm , schedule varies depending on call volume.
• Saturday 8am - noon , 2-3 times per month
• Have experience in customer service, call center, or soft / relationship collections.
• Possess strong communication and problem-solving skills.
• Have the ability to work in a fast-paced environment.
• Have experience in auto-dialer collections (preferred)

What happens next

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry even if this position doesn't work out, you're still in our network.

That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Call Center Representative in Alpharetta today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.

As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive.

Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity.

It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world.

Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities.

At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.

Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.