Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley.
Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.
GLFHC is seeking a bilingual (English / Spanish) Patient Service Representative Supervisor to join our team. The Patient Service Representative Supervisor is responsible for supervision of daily operational tasks of the Patient Service Representatives to ensure provision of quality patient care.
The Patient Service Representative Supervisor manages day-to-day operations of the unit to ensure that systems operate smoothly.
- Provides for professional development of employees by communicating expectations, appraising performance and providing regular feedback, as well as coaching, counseling, motivating and empowering.
- Ensures that the Patient Service Representatives complete daily assignments and all areas are appropriately covered. During daily operations, covers areas as necessary for breaks, lunches, and when staff members are not in due to sick, vacation, or personal days.
- Hires new employees. Conducts orientation and training necessary to develop effective staff.
- Conducts annual performance appraisals on a timely basis prior to anniversary date. Utilizes current job description as a guide to evaluate performance.
- Reviews incident reports and complaints for trends and risk factors. Takes action to correct and educate staff accordingly.
Takes immediate action to resolve unusual incidents and assure that an incident report is completed.
Reports and recommends any needs for improvement within the operations of the departments observed during daily operations.
Continuously assists in the development of policies and procedures for the department.
Qualifications
- One to two years of supervisory experience, in a clinic or physician practice environment.
- Experienced with computerized appointment scheduling.
- Knowledge of insurance carriers with specific knowledge of Medicaid reimbursement.
- Excellent verbal, written and proofreading skills.
- Bilingual (English / Spanish) required.
- Experienced in Word, Excel, Outlook and PowerPoint.
- Associates Degree preferred
GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement.
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