Account Solutions Representative

Job Description

Job Description

Description : Position Summary

Position Summary

Performs collection duties including control of late loan and credit accounts, and potentially delinquent or delinquent accounts.

Works with late or delinquent borrowers to reach a suitable arrangement to restore account to current status. Utilizes effective human relation skills and persuasion to calm unhappy members and resolve negative situations.

Treats members in a courteous, professional and timely manner.

Base Expectations

Embraces and lives TAPCO's Values.

• We are People-Centric
• We are Curious
• We are Inclusive
• We are Collaborative
• We are a Trusted Partner

Core Competencies

Member Focus : Build strong relationships inside and outside the organization while delivering member-centric solutions.

Instills Trust : Building trust by making good and timely decisions while consistently achieving results, even under challenging circumstances.

Drives Results : Making good and timely decisions while consistently achieving results, even under challenging circumstances.

Cultivates Innovation : Creating new and better ways for the organization to be successful even during times of uncertainty.

Requirements :

Position Responsibilities

Responsible for collection duties on potentially delinquent or late accounts. Works with late or delinquent borrowers to reach a suitable arrangement to restore account to current status and avoid Credit Union losses.

Discusses possible financial arrangements, informs members of possible legal action and suggest financial counseling.

• Utilizes effective human relation skills and persuasion to calm unhappy members and resolve negative situations.
• Embeds diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow.
• Gathers information regarding delinquent loan activity.
• Performs clerical duties for department as needed.
• Maintain an up-to-date knowledge of and adheres to the requirements of all related policies and procedures, laws, rules and regulations for collections, including applicable FCU guidelines, NCUA policies and the Fair Debt Collection Practices Act.
• Maintains an up-to-date knowledge on all credit union products and services.
• As appropriate, explain and cross-sell other credit union services.
• Models a high level of member service and professional demeanor.
• Responsible for uploading and tracking of insurance regarding C.P.I.
• Assumes responsibility for other duties as required or assigned.

Desired Qualifications

• High School diploma, or equivalent
• 0 2 years of similar or related experience in general collections, lending and / or financial operations.
• Knowledge of collection practices and federal / state collection regulations
• Good verbal communication skills with ability to calm and persuade unhappy members
• Good negotiation skills
• Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages). Knowledge of basic accounting and bookkeeping principles
• Ability to use related computer software, Microsoft Office (Word and Excel) products and business equipment, including adding machine, copy machine, coin and money counting machines
• Flexibility is necessary as an employee’s job responsibilities may change at any time during employment.

Position Working Conditions

• The work environment is an office setting
• Movements frequently and regularly required using the wrists, hands and / or fingers
• Frequently required to sit and stand for longer periods of time
• Stressful, high intensity situations often occur

Salary Range : $20.37 - 25.46 / hr

Benefits

TAPCO offers a comprehensive benefit package :

• 100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time employees.
• 50% Employer-paid spouse coverage.
• 65% Employer-paid dependent children coverage
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Health Savings Account (HSA)
• 401(k) Plan with up to 7% match
• 100% Employer-Paid Life Insurance / AD&D package
• Paid Vacation and Sick Time
• 11 Paid Holidays + 1 Floating Holiday
• Optional Short- and Long-Term Disability
• Employee Assistance Program
• 40 paid volunteer hours
• Shared Bonus Plan (when company goals are achieved)

Diversity, Equity, Inclusion, Belonging, and Accessibility (DEIBA) Purpose Statement

TAPCO embraces diversity, equity, inclusion, belonging, and accessibility (DEIBA) and is committed to creating a workplace where all stakeholders involved, regardless of gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or limited mobility and abilities, feel valued and respected.

• We are committed to include diversity, equity, inclusion, belonging, and accessibility at the center of our work.
• We are committed to nondiscriminatory practices and provide equitable opportunity for all.
• We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.
• We welcome every person to bring their authentic perspective and experience to advance our mission.
• We focus on real people's experiences to uncover and address systemic inequities.
• We address our gaps and inequities through products, practices and policies that uplift our employees, members, and community.
• We put allyship into action every day.
• We value the seen and unseen qualities that make you who you are.

EEO Statement

TAPCO is an equal employment opportunity employer. As a people-centric organization, we believe every employee and applicant has the right to work in surroundings that are free from all forms of unlawful discrimination.

TAPCO does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Equal employment opportunity applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, termination, layoff, recall, leave of absence, and general treatment during employment.