Director of Luau Operations

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Compensation Type : Yearly

Highgate Hotels :

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry.

Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.

Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview :

The Director of Luau Operations is responsible for the business leadership and management of the Luau Show and venue, including all aspects of the Luau Show production, and Food & Beverage operations.

Financial performance and staffing / development of the team. The Director of Luau Operations develops and implements strategies to meet business goals.

This person provides the vision to drive a culture of exceptional customer service.

Responsibilities :

Entrepreneurial Leadership :

• Reports to the Director of Food & Beverage and General Manager.
• Responsible to recognize business opportunities and align the team to carry out actions to bring to fruition.
• Develops short- and long-term strategic plans and leads efforts to maximize the profitability of the Luau Show and venue.
• Compile and review financial reports, contracts, and P&L statements; and reports to the General Manager on the Luau Show and venue’s performance.
• Responsible to be the first line of contact for customer relations and venue management.
• Responsible to represent the asset’s with customers and staff.

Operations / Management :

• Accountability for all of the operations of the Luau Show and venue.
• Oversee the weekly scheduling and staffing levels following the budgeted guidelines.
• Overseeing the management of the time and attendance in the payroll system to meet deadlines for payroll.
• Drive the operation’s financial performance through sound operational practices carried out by a well-managed, trained and supervised team of managers and hourly associates.
• Prepare, monitor and report on budgets.
• Must work closely and assist the Luau Show staff and F&B staff.
• Responsible for hiring, training and managing managerial and hourly staff for the Luau Show staff and F&B staff.
• Provide developmental coaching of direct reports to achieve established goals.
• Responsible for administering disciplinary actions as necessary.
• Direct the operations for the Luau Show and venue and maximize effectiveness of providers.
• Responsible for the management of ordering supplies and equipment, conducting inventory, and quality control.
• Responsible for managing the invoice receiving of supplies orders.
• Ability to manage multiple projects for upkeeping of physical buildings, grounds, and all equipment used for the Luau Show and venue.
• Secure and maintain safety and sanitary standards to comply with the Department of Health, and ensure compliance with Highgate policies, state, federal, and county laws and regulations.
• Create departmental policies, budgets and guidelines and communicate them across functional departments.
• Lead by example and foster high staff morale and a culture of excellent performance.
• Ensure guest relations and the Luau Show productions are performed with exceptional satisfaction ratings.
• Oversee safety, risk management, and the overall appearance and functionality of the Luau show and venue.
• Ensure associate participation to drive best practices.

Marketing and Business Development :

• Directs programs to expand the Luau Show and venue.
• Develop and implement successful marketing strategies.
• Create and direct effective campaigns to promote the Luau Show and venue which may include social media.
• Evaluate sources of revenue to maximize marketing dollars.
• Allocate the marketing budget and oversee marketing and promotional programs.
• Managing third party services, contracts and agreements to ensure achievement of desired results.
• Develop new sources of business and expand the growth of the Luau Show and venue.
• Establish innovative plans to continually improve the Luau Show and venue.

Qualifications :

• At least 3-4 years of progressive experience in a hotel or a related field; or at least 2 years of related experience; or a 2-year college degree.
• Must be proficient in Microsoft Office applications including Windows, Company approved POS systems, spreadsheets and word processing.
• Must have previous experience in a Luau Show production or related field, and F&B operations, techniques, health department rules and regulations, liquor laws and regulations.
• Experience in business and operations management.

Salary Range : $75,000 - $85,000

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