Manager, Loss Mitigation Unit Lead

Description

THIS ROLE IS ONLY OPEN TO EMPLOYEES WHO ARE CURRENTLY MANAGERS OR PART OF THE AGILITY TEAM

Who We Are : Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing.

And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture : Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.

From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

Global One Company :

Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea.

Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values : light, collaboration, elements of nature and symmetry.

General Summary :

This role is primarily responsible for overseeing all collection activities for Loss Mitigation. This position is directly responsible for creating strategies and structure to support achievement of Loss Mitigation collection goals while following Hyundai Capital America business practices, company policies and procedures.

This Manager role is also responsible for supporting a coaching culture, focused on incremental improvement in behaviors and performance.

All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience;

this includes supporting other departments as necessary to meet the business need.

Duties and Responsibilities :

1. Performance Coaching : Actively lead individual and team coaching sessions with a focus on developing relationships that encourage reflection and help team members improve performance, personal effectiveness, and impact.

Engage with team members in a proactive and positive manner during coaching sessions to co-create solutions through effective two-way conversations.

Participate in department level performance coaching initiatives and individual coaching sessions with leadership.

2. Performance Management : Hold team members accountable for performance and behaviors as outlined in Company and Department policies and procedures;

including but not limited to attendance, performance, prohibited conduct, compliance, and quality. Coordinate with Employee Relations to ensure proper corrective action process is followed in a timely manner and ensure all tracking mechanisms are updated and accurate.

• Monitor daily performance and productivity reports for team and collaborate with department manager to address performance opportunities
• Adhere to Corrective Action Program guidelines and activities
• Effectively analyze data and develop actionable plans to address areas of opportunity

3. Identify, communicate, and implement process improvement initiatives. Encourage process improvement ideas from all employees within the assigned team :

• Encourage process improvement ideas from all employees within the department
• Collaborating with other departments, and other internal teams, to effectively manage initiatives

4. Support Projects and Collection Department Strategies :

• Responsible for maintaining the appropriate staffing levels by assisting interviewing / hiring activities
• Responsible for maintaining and monitoring schedules to meet daily expectations in production
• Collaborating with other departments, and other internal teams, to effectively manage project / strategies

5. Ensure team members are compliant with weekly and monthly compliance audits :

• Drive strategies and training initiatives focused on meeting monthly QM goals while minimizing compliance violations.
• Identify trends and implement strategies to address behaviors observed by direct reports that do not support team success

6. Perform all other duties as assigned.

Knowledge and Skills :

• Strong communication skills - Must be able to communicate verbally to groups of all sizes. Must also be able to produce documents free of grammatical and spelling errors that are persuasive and logical.
• Working knowledge of call center technology. Must be able to extract call data from the automatic call distributor (ACD) in order to ensure customers are receiving appropriate service.

In addition, must have working knowledge of automatic dialers.

• Understanding of team dynamics and techniques to build strong teams.
• Strong listening and interpretation skills.
• Intermediate MS Excel skills are required; MS Access knowledge is a plus.
• Forecasting and data mining skills are preferred.

Qualifications

• 5 years auto finance experience preferred
• Experience leading high performing teams preferred
• Bachelor's degree in Business is preferred

Physical Requirements and Working Condition :

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels.

Work is performed in an office environment.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.

We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].