Implementation Manager

Who we are : At Sixfold, we’re giving businesses the benefits of AI-powered decision-making. Our AI handles the leg work while humans spend their time on things they do best.

Our product is the world’s first artificial intelligence trained to solve the hardest problems in the insurance industry.

Underwriters work with Sixfold to improve their capacity, accuracy, and speed. Sixfold can identify the risks in submissions, prior losses, external data lookups, and more.

Sixfold solves the "front-door problem" faced by many carriers, allowing them to more quickly evaluate and rate all submissions, prioritizing the best risks.

Why we’re excited about this space : We’re building the AI for insurance underwriters. As generative AI is being used to tackle all types of use cases, insurance has a unique set of challenges.

We’re serving a core business function that protects everything from a small business to a large trucking fleet. Our team is made of former founders and operators with experience in insurance, enterprise B2B, eCommerce, and consumer products.

What you’ll do : As an early member of the Sixfold Customer Onboarding & Implementation team, you will have the opportunity to shape the foundation and drive the growth of our customer relationships.

The Implementation Manager is responsible for : Leading deep discovery conversations with customers to understand their business needs, potential challenges, and key milestones Overseeing the execution of the solution (including initial set-up, testing change management, solution adoption) and delivery quality, to be sure we deliver on Sixfold’s value proposition Effectively communicating proposed solutions, project updates, and potential risks / challenges to external and internal business stakeholders Gather and relay customer feedback to internal teams, advocating for product enhancements and new features that align with client needs and market trends.

Develop and implement standard methodologies, processes, and tools to define and improve Sixfold’s customer onboarding framework Who you are : Passionate about the customer experience : You thrive on speaking to customers daily and engaging them to grow the value they realize from the product.

You’re interested in championing the customer journey by proactively identifying pain points and opportunities for enhancement, ensuring a positive experience at every touchpoint.

Thoughtful problem-solving : You’re eager to get hands-on in the product, dive into new challenges, often problem solving alongside customers, and can proactively identify potential risks to a customer’s success.

Empathetic communication : You communicate in a compassionate manner, both with customers - actively listening to their concerns and providing clear, timely, and effective responses that foster trust and satisfaction - and internally to productively communicate customer needs with the team.

Qualifications : 4-7 years of experience in an Implementation, Consulting, Project Management or similar customer-focused role Experience in change management and working with Enterprise customers Strong written & verbal communication skills, ability to manage multiple stakeholders Knowledge & curiosity about industry-specific use cases for generative AI Nice to have but not required : Familiarity with technical concepts such as REST API’s Powered by JazzHR