Outbound Supervisor

Job Description

HGV Now Offers Day One Team Member Benefits!

Supervise the day-to-day operations of the Outbound Vacation sales representatives. Increase package sales production through monitoring, side-by-side coaching, product knowledge mentoring, and development.

Maintain VPG levels by ensuring quality sales process improvements. Track team production, attendance, and schedule adherence.

Rotate coverage on weekends and holidays as scheduled. Uphold and implement all Hilton practices, policies, and ethical standards.

As an Outbound Supervisor, you would be responsible for performing your position’s responsibilities and driving company success through performing the following tasks to the highest standards :

ESSENTIAL FUNCTIONS :

• Side by side and recorded monitoring
• Tracking attendance, schedule adherence and sales performance at the team member level
• Work with other departments to ensure all package sales are within sales guidelines
• Meeting and exceeding team and departmental package sales, budget and goals
• Positive, inspiring and motivating leader
• Mentoring and developing Team Leads and Vacation Advisors

SUPPORTIVE FUNCTIONS :

In addition to performance of the essential functions, this position may be required to perform a combination of the following encouraging functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Follow up on any system issues
• Verify room and tour availability as needed
• Confirm QA process has been followed as directed
• Handle PTO and schedule exception request for team members
• Assisting other teams and shifts as needed

Qualifications Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

At the core of our company’s success is the Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience :

• 1 or more years of call center experience
• Effective communication in a leadership role
• Mid-level computer skills
• Ability to lead groups and individuals providing daily feedback to staff
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
• Understanding of the Timeshare industry
• Strong sales skills
• Training experience
• Advance in coaching experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request an accommodation