Control Room Officer

This position requires being onsite in our Traffic Control Room in Alexandria 5 days a week. Please note this role will require overnight shifts, either between 10pm - 6am or 8pm - 4am.

Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day.

We create transportation solutions-building and operating safer, smarter, and more sustainable roads-to solve pressing transport challenges.

About the role :

We're seeking a Traffic Control Room Officer (TCRO) to monitor the flow of the traffic and respond quickly in the event of incidents.

You'll join an innovative team, who manage a variety of operations, whether it's redirecting traffic flow, coordinating response teams, or relaying critical information to keep our roads safe.

As our TCRO, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work.

Day-to-day, you will :

• Work with different control systems to monitor and manage traffic in dedicated lanes and on reversible roadways.
• Gain familiarity with a variety of technologies that we use, such as Dynamic Message Signs, Lane Use Management Systems, CCTV and Automatic Incident Detection Systems that control over 200 cameras.
• Work collaboratively with field staff, First Responders and your team, and act swiftly to respond to incidents to contain the event and keep everyone safe.
• Create Incident Management and Traffic Management plans to ensure our roads run more efficiently and safely when things don't go as planned.
• Consider ways to improve our processes for traffic management and make recommendations.
• Compile real time information on road conditions for our stakeholders, the media and our customers, so that they maintain a trust in our brand.
• Understand the importance of rigorous knowledge of traffic management policies, practices and procedures, including operational systems.

This role will suit someone with a curious mind and transferable skills and experiences, including :

• Familiarity with Maintenance of Traffic (MOT) and establishing temporary traffic control on streets and highways to create a work zone.
• Experience monitoring environments and Operations Centers.
• Interest in road network, traffic and incident management in general.
• Demonstrated knowledge of various systems, with a curiosity for learning new technology, systems and computers.
• Strong problem-solving skills with a desire to innovate and present unique solutions.
• A commitment to resilience and efficiency, showing confidence and professionalism no matter how challenging the situation.
• Strong organization skills.
• Experience with multi-tasking, coupled with efficiency and decisiveness to prioritize tasks on an ongoing basis.
• Experience writing reports, focusing on important details to include to ensure smooth operations.
• Experience with shift-work, including exposure to working in a 24 / 7 environment, given our Operations Center is open 24 / 7.
• A license to drive.

If you meet some of these requirements, but not all, we encourage you to submit your application.

With a career at Transurban, you'll enjoy a range of benefits, including :

• A competitive salary and comprehensive benefits package including medical, dental, life, STD and LTD insurance and retirement plan.
• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
• 16 weeks paid parental leave (regardless of gender or carer status).
• Learning and development opportunities to support your career interests.
• Health and wellbeing support-access to Headspace, Ginger, wellness facilities, and more.
• Social activities, community give-back programs and paid volunteer days.

It is Transurban's policy to maintain a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that prohibits discriminatory practices, including sexual harassment and harassment based on race (including traits historically associated with race, such as hair texture, hair type, and protective hairstyles such as braids, locks, and twists), religion, color, national origin, ancestry, sex, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth or related medical condition, veteran or military status (including status as a U.

S. uniformed services member or reservist or a spouse, child or qualifying dependent of a service member), or any other category protected by federal, state, or local law.

Transurban's commitment to equal employment opportunity encompasses not only compliance with all civil rights laws, but also our commitment to fostering an environment that promotes diversity, equity, and inclusion in every aspect of employment.

We celebrate the diversity of our team and the communities we serve, and we continually challenge ourselves to do more to propel a culture of inclusion and respect at our company, in our communities, and within the transportation industry.

Everyone at Transurban plays a role in creating a culture where all individuals can contribute, thrive, and prosper.