UX Content Strategist

Job Title : UX Content Strategist

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Location : Miami, FL / New York, NY (Hybrid)

Duration : 3 6 Months

Targeted Years of Experience : 7-10 years

Job Description :

We are seeking a UX Content Strategist designer who will craft clear, consistent language for Client Value products and digital experiences.

This highly collaborative role partners closely with cross-functional team members to create user-centered experiences.

As a Content Strategist, your passion is to simplify complex nuances into simple language, providing an elegant and human-centered solution.

What you’ll be doing...

• Create UX content design solutions that result in successful, engaging, accessible products, voice and digital experiences.
• Align approach, output and potential impact of content design work with business strategies and objectives.
• Use data and metrics to influence decisions (your own and others) and measure progress.
• Work collaboratively in all design phases with UX designers, researchers, developers, accessibility specialists and product partners as relevant for each phase and project type.
• Collaborate in tools such as Slack, Figma, Lucidchart, Jira, and virtual whiteboarding programs (FigJam, Lucid, Mural, etc.).
• Participate in or lead content design strategy efforts, such as :
• Auditing experiences and products for UX content improvement opportunities, including content hierarchy structure.
• Continually evolving voice and tone for disparate and experientially connected experiences.
• Empathy / content / feature mapping and other discovery / sprint planning exercises in partnership with UX design and research.
• Creating content scalable, content templates, patterns or frameworks.
• Advocate for customers during feature prioritization, planning and design.
• Provide ad-hoc insights and answers to leadership (leads, managers, directors, VPs and up) during reviews.
• Align with (and possibly contribute to) writing standards, brand voice and tone, key messaging documents, etc.
• Support our UX design team.

You’ll need to have :

• 7-10+ years of UX writing / UX content design work that focuses on complex software products or digital experiences.
• 3+ years of experience with Figma and UX Content.
• A portfolio showcasing your relevant UX content work.
• High level of attention to detail to ensure high quality outputs internally and for customers.
• Solid understanding of current design thinking, UX content design best practices, content hierarchy structure, and user-focus.
• Demonstrated knowledge and POV of the critical influence of words and visual language in software products, and digital experiences.
• Familiarity and comfort working with a geographically distributed team.
• Experience working with UX designers, researchers, developers, product owners and product managers within a UX / design, creative, marketing, or similar setting.

Understanding of the importance of UX success tracking :

• Primary and secondary research mechanisms.
• Balance of qualitative and quantitative outcomes on content approach and language.
• Ability to influence peers based on research / analytics outcomes and analysis.
• Active exposure to agile UX approach and partnership cadence with design, product management, and engineering partners.
• Strong presentation and storytelling skills that highlight rationale, approach and impact of content process and decisions.
• A portfolio of relevant UX content work.
• A bachelor’s degree in writing, marketing, communications, or related field (or equivalent work experience).

Even better if you have one or more of the following :

• A degree in design or related field of study.
• Ability to digest and translate complex technical requirements into intuitive experiences.
• Experience with tools for analysis and comprehension of language, including features such as sentiment analysis, entity recognition, and language identification.
• UX Content experience with the Telecommunications industry.
• AODA and / or WCAG 2.1 AA / AAA accessibility guidelines for UX content.
• Agile task management platform use such as Jira, etc.
• Methods of tracking and measuring UX content success and impact.
• Experience with Smart Sheets and / or Google Suite.

A note about portfolios :

The best portfolios for this role highlight problems to be solved and / or jobs to be done, your process, your solution, and the impact of your solution.

The work shown must be real work that was done for a real client / employer. We understand you may need to omit certain pieces to comply with NDA requirements.

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