Senior Business Analyst

Sr. Business Analyst

REQUIREMENTS :

• Function as a key contributor to a software development team
• Ability to operate across various levels of the organization
• Proven ability to act independently to determine methods and procedures on new or special assignments
• Possess excellent interpersonal and strong communication skills
• Communicate effectively, both verbally and in writing, exhibit strong listening and feedback skills
• Proven ability to thrive / be successful in a fast-paced corporate environment
• Track record of delivering on deadlines
• Excellent analytical skills and close attention to detail
• Ability to easily capture business requirements from the internal customer and communicate those needs to project team members including developers, project managers, IT staff, and management
• Ability to quickly understand and explain complicated processes clearly
• Ability to quickly analyze and identify more efficient workflows / processes
• Ability to serve as a change agent in the organization

MAJOR RESPONSIBILITIES :

• Analyze and document business process flows and system data flows
• Collaborate with cross-functional teams on new feature functional designs, functional requirements, limitations, and implementations of new initiatives
• Apply baseline understanding of performing data imports / exports, standard API’s and other common application development concepts to technical and functional discussions
• Become the functional subject matter expert for the businesses supported as it pertains to systems and applications
• Serve as team representative on the weekly Change Management, presenting changes and identifying potential external impacts to team
• Communicate updates to users including release notes, outage notices, general announcements
• Prep data and import / export using the data loader or other import tools
• Build out reporting and dashboards
• Chair User Acceptance Testing (UAT) cycles as needed
• Assist in unit testing, regression testing, and QA as needed
• Daily troubleshooting and technical support for applications to minimize production outages / downtime
• Maintenance of users, profiles, roles and permission sets
• Customization and configuration of standard objects, fields, layouts, and record types
• Documentation of all system processes and training guides as needed
• Train new and existing users on system functionality

EDUCATION AND EXPERIENCE :

• 5+ years working in a software development team preferred
• Bachelor’s Degree in computer science, management information systems, engineering, math, business, or equivalent experience and certifications
• Familiarity with the software development lifecycle (SDLC), waterfall, Agile, Kanban
• Experience working in project management applications such as Microsoft Project, Azure DevOps, JIRA, or similar
• Familiarity with Salesforce, ServiceNow, Zendesk or similar
• Experience in energy supply chain, specifically as it pertains to the movement of commodities such as oil, natural gas, refined products a plus

PHYSICAL REQUIREMENTS :

• Ability to engage in repetitive motions, including movements of the hands, wrists, or fingers
• Ability to sit for prolonged periods
• Ability to speak, including expressing oneself or exchanging information with others
• Ability to hear, including perceiving the nature of sounds at normal speaking levels with or without correction
• Ability to see and distinguish shapes with or without corrective eyewear
• Ability to receive detailed information through oral communication and to make discriminations in sound
• May be required to lift objects less than 25 pounds, occasionally

10441