Medical Assistant I - Highland Heights Urgent Care

PRIMARY PURPOSE :

The Medical Assistant provides clinical support to the physician and mid-level providers. The Medical Assistant provides instructions to patients as directed by the providers.

The Medical Assistant is also responsible for compliance with all OSHA / CLIA and HIPAA regulations and ensuring completion of all duties vital to business operations.

The Medical Assistant is a highly visible position that is always responsible for creating a positive impression with patients, family members, and other visitors to the office.

DUTIES AND RESPONSIBILITIES :

• Escort patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patients’ chart.
• Document the appropriate patient history in patients’ chart.
• Provide clear direction to the patient, address patient concerns about the exam and document appropriately in-patient chart
• Prepare the patient for the exam
• Assist the provider(s) during the examination.
• Perform nursing procedures under the supervision of the providers.
• Provide instructions to patient under direction of the provider(s).
• Collecting / preparing laboratory specimens and performing basic laboratory tests.
• Preparing and administering medications as directed by the provider.
• Ensure all information is complete and accurate in-patient chart.
• Ensure completion of all forms vital to the revenue cycle (i.e. verification / clarification of orders, waivers for non-covered services, encounter form)
• Maintain adequate level of supplies in exam rooms and workstation
• Clean and disinfect exam rooms.
• Perform cleaning, maintenance, and / or sterilization of equipment and instruments. Report malfunction of equipment to appropriate supervisor.
• OSHA, CLIA and HIPAA compliance.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
• Assist with completion of patient requests.
• Take telephone messages and provide feedback and answers to patient / provider / pharmacy calls.
• Triage and process messages from patients and front office staff to providers.
• Completion of referral process / outpatient test scheduling, and precertification.
• Timely and accurate filing / distribution of all patient information.
• Interact with Central Billing Office as needed to resolve patient issues.
• If working as a scribe, will follow guidelines for scribing as described in the Scribe policy.
• Other duties as assigned by the Clinical Coordinator or Practice Manager.

MA CLINICAL REQUIREMENTS :

Requirements vary by practice and could include any or all of the following

• Obtaining vital signs (manual blood pressure, pulse, respirations, temperature)
• Assisting providers with exams and procedures
• Administering injections and immunizations
• Performing EKG and other essential laboratory procedures
• Collecting patient samples (fingerstick, throat / nose swabs, urine)
• Answer and triage patient phone calls and questions

EDUCATION :

Minimum : High School Diploma / G.E.D.

Knowledge of Excel, Word, Outlook and PowerPoint

YEARS OF EXPERIENCE :

Must have one of the following :

• One year of experience as an MA or CNA or other allied health experience
• Completion of an MA Externship
• Completion of SEP MA Internship
• Completion of EMT Certification Program
• Degree in Health or Biological Sciences inclusive of hands-on clinical patient care activities

LICENSES AND CERTIFICATIONS :

Preferred : An approved credential, such as the CCMA, CMA, RMA, ARMA or EM