Job Title : Operational Phone Support
Location : Draper, UT (Onsite)
Type : 12+ Months Contract
Contract Only W2
SKILLS & EXPERIENCE WE’RE LOOKING FOR
a. Basic Qualifications
i. Strong verbal & written communication skills
ii. Excellent telephone etiquette and customer service
iii. Ability to work a flexible schedule inclusive of holidays, early mornings, late nights, and weekends
iv. Minimum of 40wpm typing speed.
v. High attention to details and exceptional listening skills
vi. Works well under pressure
vii. Must have ability to adapt to change, including policies and procedures
viii. Must be familiar with various computer software applications
ix. Ability to multi-task, prioritize and stay organized.
x. Ability to collaborate with local team and global clients both internally and externally
Preferred Qualifications
i. At least 2 years of experience as a Conference Operator
ii. Experience operating complex phone systems with software applications
iii. Experience with supporting Zoom meetings
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