Overview
Global Parts & Export Operations Manager (Manufacturing) , WET (Design) – Sun Valley, California
Reports to : COO (Legacy)
Ignite Your Career at WET (Design)! WET (Design) is the world leader in awe-inspiring water and sensory installations, transforming public spaces from Dubai to Las Vegas. Every project we deliver pushes the boundaries of design, engineering, and logistics—creating experiences that spark joy and wonder for millions worldwide. We are seeking an energetic, detail-driven professional to lead our global parts and export operations, connecting manufacturing to the world and ensuring every shipment is flawless.
Why this role matters : In this high-impact position, you translate complex technical requests from concept to reality, ensuring every quote, order, and delivery is accurate, compliant, and on time. Your work keeps our customers delighted, our features flawless, and our global reputation growing—while advancing your career at the heart of international manufacturing, logistics, and export innovation.
Key Outcomes (first 90–120 days) :
- Quote cycle time : =2 business days standard, =5 days for technical alternates
- 100% export documentation compliance (CI / PL, HS codes, CoO, licenses)
- OTIF (On Time In Full) = 95%; zero preventable customs holds
- Pricing hygiene : validate / seed QuickBooks pricing for top 200 SKUs
- Clerk cross-trained for seamless PTO / coverage
Core Responsibilities
Triage RFQs, interpret BOMs, and coordinate alternates with Engineering; margin-aware quoting via QuickBooksConvert quotes to sales orders in QuickBooks and Smartsheet; trigger actions with Procurement and ManufacturingBuild / ship readiness and kit list alignment; resolve long lead or part discrepanciesOwn export logistics : book carriers, prepare documentation, apply Inco terms, resolve customs issues for global destinationsGenerate invoices, pro formas, and collaborate with Finance to ensure tax / VAT accuracy and prompt collectionsLead RMA intake / testing; manage vendor claims and credits; document root causesMaintain SKU master, dashboards, and support platform migrationsStandardize templates, mini SOPs, and coach cross-trained staff for process excellenceRequired Qualifications
5+ years in manufacturing parts / logistics / export operations or similarHands-on export expertise : docs, HS codes, Incoterms, global freightProficient in QuickBooks, Smartsheet, and Excel (lookups, pivots)Skilled at reading BOMs, drawings, and datasheets; comfortable with engineersClear written client communication, strong follow-through across time zonesAdditional Qualifications
Shipping experience to GCC / India / SEA; VAT / withholding awarenessExperience with OEM / integrator work; catalog, RMA / warranty flow ownershipExposure to ERP / CMMS and software migration / UATKPIs
Quote speed & accuracy, OTIF, export document quality, customs holds, invoice lead time, DSO, RMA resolution, inventory & pricing hygieneMake Your Mark—Apply Today!
This is your chance to transform how world-class features are delivered and experienced globally. Accelerate your career working alongside innovative manufacturers, engineers, and logistics partners. Help us build the future—one perfect shipment at a time.
See how WET (Design) enhances the world :
See you at www.wetdesign.com
J-18808-Ljbffr