Position Description : Job Summary :
Join our team as an Inside Sales Associate, where you'll be the front line of our sales efforts, directly impacting our success through effective customer engagement and product knowledge.
Located in a dynamic environment, this role is perfect for someone passionate about the swimming pool, landscaping, irrigation, and outdoor living industries, offering solutions and ensuring a smooth sales process.
Key Responsibilities :
- Customer Relationship Management : Build and maintain relationships with walk-in and phone customers, representing our company professionally.
- Sales and Order Processing : Quickly and efficiently process, pull, and distribute customer products. Handle sales orders and invoice generation with accuracy, ensuring secure payment or credit authorization in accordance with company policy.
- Product Education and Demos : Educate customers on product terminology, features, and benefits to improve sales and satisfaction.
Provide product demos to qualified customers upon request.
Follow-Up and Complaint Resolution : Make follow-up calls to potential and existing customers to solicit additional business.
Handle questions and complaints timely and professionally.
Inventory and Display Maintenance : Assist in receiving, shipping, and general warehouse duties. Maintain professional product displays, updating them monthly, and promote sales specials.
Required Qualifications :
- Education : High school diploma or GED.
- Experience : 1+ years related inside sales experience. Strong product knowledge in the swimming pool, landscaping, irrigation, and outdoor living industries preferred.
- Skills : Strong counter presence, excellent customer-service attitude, self-motivated, detail-oriented, and proficient in MS Office programs.
- Physical Requirements : Ability to move 100 pounds with a dolly.
- Age Requirement : Must be 18 years of age or older.
Ideal Candidate Profile :
- A proactive, self-motivated individual who thrives in both independent and collaborative work settings.
- Possesses a strong customer-service orientation, with a knack for understanding and fulfilling customer needs.
- Demonstrates in-depth product knowledge and the ability to engage customers through education and product demos.
- Adept at managing multiple tasks in a fast-paced environment, ensuring all customer issues are resolved efficiently.
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