Loan Servicing Manager III

Are you looking for an opportunity to grow and develop? As the Loan Servicing Manager you will be part of Commercial Bank Operations at JPMorgan Chase and services construction and term loans with business owners, investors and developers of commercial, and multi-family properties.

The Operations Manager oversees a team responsible for the life of loan servicing of a large complex Community Development Portfolio.

These activities include reviewing, understanding and administering loans in accordance with the loan agreement, third party servicing agreement, bank policy and established procedures.

Thorough knowledge of servicing requirements of diverse commercial construction loans encompassing tax credits, equity investments, low income housing components, bond enhanced / direct pay letters of credit, perm-loan conversions, and loans with single and multi-bank collaboration is a must. Job responsibilities :

• Regularly updating / utilizing the loan disbursement program to manage the team's portfolio activity including : processing loan fundings, rate changes, loan billings, loan payoffs, insurance management, collateral releases, third party servicing and successfully managing customer requests.
• Verifies and approves teams daily transactions on an exception basis.
• Coordinates and assigns new originations.
• Provides mentoring, training and assistance to new and existing team members.
• Monitors monthly management reports.
• Actively participates in various developmental committee meetings.
• Assists in the creation and implementation of departmental procedures and special projects.
• Identifies process improvement and efficiency enhancements. Required qualifications, capabilities, and skills :
• Knowledge of Affordable Housing lending,
• Demonstrated leadership success within a Servicing / Operations Environment (5+ years)
• Advanced analytical skills, problem solving and strategic thinking skills.
• Excellent oral and written communication.
• Ability to explain in detail the business process to internal and external clients, as well as provide leadership in a positive and proactive manner.
• Excellent time management skills with the ability to multitask in a fast paced environment.
• Ability to prioritize and meet deadlines and interpret complex loan documents.
• Effectively communicate and interact with all levels of the organization.
• The ability to analyze problems, perform due diligence and recommend solutions or appropriate courses of actions required.
• Ability to determine potential risk exposure to the Bank.
• Ability to handle difficult situations with external and internal customers in a timely and professional manner.
• Act with a sense of urgency and prioritize when necessary. JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase is an Equal Opportunity Employer, including Disability / Veterans