Manager, Fulfillment

Description

The Operations Manager is responsible for building a team of high-performing Supervisors in a fast-paced fulfillment environment.

This role is responsible for delivering and executing daily and short-term plans to achieve operational and business objectives.

Responsibilities

• Manage multiple Fulfillment Supervisors, Warehouse Leads, full-time / temporary associates
• Build and manage a relationship with customers by maintaining regular communication and partnership.
• Maintain safety, customer service, and productivity standards daily.
• Promote constant and measurable improvement; teach and enforce SCLS’ Quality Policy at all times.
• Communicate to operations’ staff in areas such as : objectives, policies, procedures, safety methods, practices, programs, etc.
• Create and maintain inventory control, audit and cycle count procedures, ensuring accuracy, consistency and alignment with company policies and procedures.
• Perform, maintain, track and report inventory adjustment and relevant findings.
• Recommend operational process improvements and develop strategies to enhance performance, systems, accuracy levels and inventory touch points.
• Manage the overall performance of the supply chain related to inventory accuracy and control.
• Lead definition and deployment of physical inventory count methodology.
• Manage integrity of inventory data in enterprise resource planning (ERP) and warehouse management system (WMS).
• Define and implement inventory control key productivity indicators (KPI’s)
• Develop standard operating procedures and business processes related to inventory control activities.
• Manage inventory claims process and support inventory loss investigations.
• Develop inventory reporting management dashboards.
• Implement improvement processes and systems to reduce inventory shrinkage and maximize turns.
• Perform other duties as assigned.

Qualifications

Education / Experience

• High School diploma / GED required
• Bachelor’s Degree in Supply Chain Management, Business, or related field preferred
• Must have at least 5-7 years of leadership experience preferably in a fulfillment operation or distribution environment;

Prior supervisory experience in a fulfillment operation is preferred

Must have experience with an Order Management System, Warehouse Management System, and / or Labor Management System. Must be proficient in Microsoft Office including Word, Excel and PowerPoint.

Knowledge, Skills and Abilities

• Ability to adjust strategy on the fly while functioning in a high-stress environment to obtain operational goals
• Ability to understand the life cycle of the fulfillment business and how it pertains to each unique customer
• Ability to build a cohesive team that exemplifies SCLS’ values and operates to support SCLS’ mission statement
• Strong written and verbal communications skills
• Ability to identify and understand problems, challenges, and opportunities by analyzing and comparing data to reach a proper conclusion
• Ability and passion to deliver excellent customer service and develop mutually benefiting relationships with all partners
• Ability to influence change management and operational performance from areas outside of his / her direct control
• Ability to write reports, business correspondence, and procedure manuals
• Ability to plan, organize, and manage multiple projects and set priorities
• Ability to effectively present information and respond to questions from groups of Managers, Clients and public
• Ability to read, analyze, and interpret policies and contracts

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Benefits :

Benefits package including medical, dental, vision, HSA and medical reimbursement

Annual bonus eligibility

401(k) match

Vacation and holiday pay

Employee assistance and identity theft protection

Career development and opportunity for internal promotions

Tuition reimbursement for further education

Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity / Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.

View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to and let us know your contact information and the nature of your request.