Job Description
The Asset Protection Recovery Associate is responsible for gathering and processing items that are returned to Transformco by members and those authorized for return to vendors for credit.
The Asset Protection Recovery Associate should verify the accuracy of return classifications used by the associate at POS, execute all Merchandise Return notification's (MRN) in the required allotted time, perform minor repair of non-defective store stock items, and pack ship items to correct destinations.
Asset Protection Recovery Associates are responsible for ensuring proper return processing for the store and to be the gatekeeper for returned product to gain the most profitability on the item for the store.
Responsibilities / Skills / Experience Requirements
Recovers merchandise returns from Salesfloor and marks out defective items daily.
Inspects merchandise to determine whether it should stay in the store or be shipped out to service utilizing the National Product Services (NPS) system.
Reviews and completes minor cosmetic repairs of Non Defective Store Stock Repairs, including : lawn & garden, entertainment, power tools, vacuum cleaners, appliances and sporting goods.
Determines correct return locations (vendor or Central Return Center) and prepares merchandise for shipping (packing, palletizing, etc.).
Prepares and maintains all documentation for returns. Completes required maintenance to the Markdown Recording system or RGI system.
Reviews Merchandise Return Notifications to ensure deadlines are met and inventory counts are updated.
Verifies processing and validates store credit, ensuring that the store is meeting merchandise processing standards.
Ensures that all returns processed are performed on a daily basis.
Ensures pallets going to the CRC are built correctly and that merchandise is placed on the pallet to avoid any damage resulting in loss of credit.
Ratchet Refurbishing - Refurbish ratchets to standards set by the Business.
Save the Sale - Actively participates in inspecting and doing minor repairs while the member waits in an attempt to save a sale from being returned including : lawn & garden, entertainment, power tools, vacuum cleaners, etc.
Miscellaneous duties - Performs duties as assigned.
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