Director - Hospital Support Services

POSITION SUMMARY :

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The Director, Hospital Support Services System oversees and manages the Environmental Services, Food and Nutrition, and Laundry & Linen functions across the enterprise.

They optimize and manage operations in collaboration with site-level leadership, establish and uphold quality standards and company-wide leading practices, and maintain compliance with regulations.

Additionally, they provide subject matter expertise for sourcing decisions and third-party vendor management, engage with stakeholders and operational leadership, and drive enterprise-wide adoption and compliance to policies.

Essential Functions :

• Manage operations across in-scope functional areas, including financials, workforce / staffing, service levels, quality, reporting and KPIs.
• Develop and implement leading practices, strategic plans, policies, and improvement initiatives.
• Optimize cost and operations through utilization management, waste reduction, process standardization, etc.
• Maintain relationships with vendors, suppliers, and contractors, seeking opportunities for continuous improvement and mutual success.
• Provide leadership and guidance to site leads, department managers, and front-line staff, fostering a collaborative cross-functional team environment.
• Engage with local owners and stakeholders to capture their inputs and ensure their needs are considered in enterprise-level decisions, including sourcing strategy and operational changes.
• Collaborate with other departments to optimize patient experience and outcomes.
• Perform other duties as assigned.
• Regular and reliable attendance.

ADDITIONAL INFORMATION :

• Patient experience / customer satisfaction scores.
• Compliance with regulatory standards and guidelines.
• Cost management and budget adherence.
• Staff productivity and performance.
• Quality and safety measures.

KNOWLEDGE, SKILLS & ABILITIES :

The requirements listed below are representative of the knowledge, skills and / or abilities required.

EDUCATION :

Bachelor’s degree in Healthcare Administration, Business Administration, or related field.

EXPERIENCE :

• Minimum of 5-7 years of experience in healthcare support services management or hospital operations.
• Strong understanding of healthcare regulations, clinical operations, infection control protocols, food safety standards, and environmental regulations.
• Ability to effectively manage complex, interdisciplinary teams across a broad geography (virtually, with travel as needed).
• Proven track record in process improvement and operational efficiency.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with various stakeholders.
• Strong analytical and problem-solving abilities.

CERTIFICATIONS / LICENSURE :

N / A

Job Type : Full-time

Pay : From $90,000.00 per year

Schedule :

Monday to Friday

Experience :

• Hospital Management : 5 years (Required)
• Hospital Operations : 5 years (Required)
• Healthcare Support Services : 5 years (Required)

Work Location : In person

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