Floating Retail Specialist - Sales, Repair & Tech

JOB DESCRIPTION

Job Title : Floating Retail Specialist - Sales, Repair & Tech

LOB : Customer Solutions InStore

Sign-On Bonus : $2,000

Starting Pay - $21.18, per hour + maximum incentive potential of up to $700 / month, based on performance

What you will do :

• Travel to locations within the district as advised by the District Manager and maintain schedule flexibility (860 Providence Hwy Dedham, MA 02026 & 450 State Rd Dartmouth, MA 02747)
• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
• Responsible for monitoring virtual messaging platforms, based on business needs upselling Asurion home+ products
• Complete initial 5-week training, including Apple & Samsung Certifications
• Manage inventory
• Partner with cross-functional teams to deliver programs / processes and provide feedback
• Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
• Sharing feedback with leadership regarding process opportunities within the store
• Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
• Other duties as assigned.

If you’re a good fit for the job, you’ll have :

• 1+ years of customer service / sales experience
• 6+ months experience with product service support or electronics troubleshooting (preferred)
• Ability to work a flexible retail schedule, based on business needs while supporting in store, schedule may vary between 10am-9pm, avg.

5 days / week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days / week

• Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice
• Travel for this position should be expected up to 100% of the time.
• Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
• A completed background check (criminal and drug test)
• Basic knowledge of Microsoft Office
• Knowledge of mobile devices and operating systems
• For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards
• Must meet minimum internet speed requirements : 10 Mbps download speed / 5 Mbps upload speed
• Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We take care of you :

• Certifications & ongoing training
• Competitive hourly pay & performance-based bonuses
• Benefits Health, Dental, Vision and more
• Paid Time off
• Career growth opportunities
• Skills development and hands-on training
• Uniform allowances
• Mileage Reimbursement
• And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health
1 day ago