Insurance Services Administrator

The Insurance Service Administrator (ISA) role requires an individual who is professional and courteous, and who displays drive, determination, pro-activity and self-motivation.

With a positive attitude, the ISA will provide a high level of support to the local team and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
• Provides a high level of support to our Client Relationship Management staff including :
• Issue and forward evidence of insurance to lending institutions.
• Issue and forward auto ID cards to insureds.
• Process online payments to carriers.
• Photocopying, Printing, Scanning, Data Entry
• Update client data in our Agency Management System
• Adhere to all Agency systems, procedures, and state regulations.
• Cross Training on processes and systems as needed

QUALIFICATIONS

• High School diploma or equivalent; AA and / or college degree preferred
• Superior customer service and problem-solving skills
• Excellent oral and written English communication skills
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Ability to work and contribute to a positive team environment
• Ability to work in HUB office, remote or hybrid unavailable
• Organizational skills required and high attention to detail essential
• Must be in office Monday through Friday with a weekly schedule anywhere between 30-40 hours.

Department Office Administration & ClericalRequired Experience : 1-2 years of relevant experienceRequired Travel : No Travel RequiredRequired Education : High school or equivalent

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race / ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

The EEO is the Law poster and its supplement is available here at.

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