Call Center RV Service Technician

Job Description

Job Description

What you'll do :

• Pay potential : $80,000-100,000
• Engaging daily with customers over the phone and video conference to support the RV repair process
• Troubleshooting and diagnosing RV issues over the phone with customers
• Making work orders, submitting parts requests, following up with the customers
• Utilizing technology to track appointment follow-up
• Engage daily with a highly dedicated team to improve the customer experience
• Engage daily with store-level employees to ensure a seamless customer experience
• Track and improve key metrics in the department
• Train and support existing technician base
• Participate in quarterly training and various locations across the company
• Provide technical support virtually to Bish's technician base

What we're looking for :

• A minimum of three years working as an RV technician (mobile or shop based)
• Advanced knowledge of RV Systems including electrical, plumbing, structural and propane
• Basic computer skills, navigating phone systems,
• A customer first mindset
• Strong verbal and written communication skills
• An awesome attitude!
• Neat, clean, and professional appearance
• Ability to pass a background check and drug test
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Value in all interactions with customers and co-workers

Who we are :

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers, and to creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them.

We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose.

Our culture is built upon the foundation of these three core values : Being Genuine, Having Fun, and Driven by Results.

Perks :

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K with 5% match
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Opportunities for advancement
• Annual Incentive Trip for Top Performers
• RV Borrowing Program
• Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Bish’s RV honors our military service members, veterans, and their family members by being a military friendly workplace.

Many of the positions within our organization are transferable from previous military occupations.