Customer Service Manager

V3 was founded as a response to the stagnation within the energy industry. Starting in 2014 as a third-party installer for large national brands, V3 is now one of the nation's fast-growing residential solar companies and currently CA's premier provider.

We truly believe that competition among multiple companies is the best possible market condition not only for businesses, but especially for you as a consumer.

Every year the energy industry is increasingly monopolized and consumers are consistently left with fewer choices and higher rates.

We believe in a new age of energy, where you have the freedom to choose how you pay for your power. When we provide choice, we provide freedom.

This is the future of energy. This is our way of life.

Why V3?

V3 Electric is one of the nation’s fastest-growing solar companies, recently named to Inc. 5000's list of fastest-growing private companies in the U.

S. Other noteworthy accolades include being recognized as a Great Place to Work, Top Solar Contractor, and winning the Golden Stevie Award for our industry-leading training program.

Job Summary :

As a Customer Service Manager at V3 Electric, you will lead our customer solutions team, ensuring an outstanding service experience for our customers.

This role involves managing team performance, addressing escalated customer issues, and continuously enhancing our customer service strategies to support our growing client base.

Key Responsibilities :

Team Management : Oversee the daily operations of the customer solutions team, providing guidance, support, and motivation.

Responsibilities include hiring, training, conducting performance evaluations, and fostering a high-performance environment.

Customer Relations : Act as the point of contact for escalated customer issues, resolving complex cases with professionalism and empathy.

Drive customer satisfaction by ensuring prompt, effective solutions and clear communication.

• Process Optimization : Analyze current service workflows and identify areas for improvement, implementing new processes and technology solutions to enhance customer service efficiency and experience.
• Data and Reporting : Develop and manage reports on customer service performance metrics. Use data insights to recognize trends, guide strategy, and recommend improvements to senior leadership.
• Cross-Functional Collaboration : Partner with departments such as Sales, Operations, and Technical Support to ensure a seamless and consistent customer journey.
• Team Development and Training : Design and implement training programs to develop the skills and knowledge of the customer service team, keeping them up-to-date with industry standards and best practices.
• Policy and Compliance : Ensure adherence to all customer service policies, reviewing and updating them as necessary to maintain compliance and consistency.

Qualifications :

• Experience : 3-5 years in a customer service role, with at least 2 years in a supervisory or management position, preferably within the electric or solar industry.
• Skills :
• Exceptional communication and interpersonal skills.
• Strong problem-solving and conflict-resolution skills.
• Proficient with CRM software and customer service management tools.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Proven leadership abilities, with a focus on team motivation and development.
• Knowledge : Understanding of electric and solar industry standards is an advantage.

Job Type : Full-time, Monday-Friday

Pay : $65K-75K annually, depending on experience.