Gwinnett Place Ford is seeking a highly qualified Bi-lingual Service Advisor to join our exceptional team at our fast-paced and esteemed location in Duluth, GA.
As a leader in automotive parts and service, we take pride in providing outstanding service to our valued customers.
About the Role :
As a Bi-lingual Service Advisor , you will play a vital role in ensuring excellent customer satisfaction by providing top-notch customer service and support.
You will serve as a crucial link between our customers and our skilled technicians, as you accurately determine and communicate their vehicle repair and maintenance needs.
Responsibilities :
- Effectively communicate with customers to determine their vehicle service needs and accurately translate their concerns to our service technicians.
- Provide detailed estimates of repair costs and timelines to customers, while ensuring transparency and managing their expectations.
- Offer exceptional customer service by promptly addressing inquiries, resolving complaints, and providing updates on service progress.
- Maintain organized records of customer information, service histories, and recommendations for future maintenance needs.
Requirements :
- Fluent in both English and Spanish to effectively communicate with bilingual customers.
- Prior experience as a Service Advisor, preferably in the automotive industry.
- Excellent interpersonal skills and the ability to build strong relationships with customers and team members.
- Strong attention to detail and the ability to accurately document customers' concerns.
- Proficient computer skills, including experience with automotive software and systems.
Benefits :
- Competitive compensation package ranging from $85,000 to $100,000 per year, based on experience and performance.
- Comprehensive health, dental, and vision insurance plans to safeguard your well-being.
- 401(k) retirement plan with company match to help secure your financial future.
- Paid time off and holidays to balance work and personal life.
- Opportunities for career advancement and continuous professional development.
About Gwinnett Place Ford :
At Gwinnett Place Ford, we pride ourselves on being a leader in the automotive industry, renowned for our exceptional service and customer satisfaction.
Our dedicated team of professionals strives to exceed customer expectations through our commitment to excellence.
Join us in our mission to deliver unparalleled automotive parts and service experiences to our valued customers.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
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