Talent.com
Manager, Membership & Eligibility- Hybrid

Manager, Membership & Eligibility- Hybrid

VNS HealthNew York, NY, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

Manages the day to day operations of the VNS Health Plans Membership and Eligibility Unit (MEU) functions related to enrollment and disenrollment activities, member premium billing / collections, and prescription drug event reconciliation activities for all VNS Health Plans Medicare product lines and the Fully Integrated Dual Advantage (FIDA) plan. Supervises Third Party Administrator (TPA) Enrollment / Reconciliation / Billing entities and Third Party vendors to ensure smooth transitions of data transfers. Monitors enrollment processing activities to ensure compliance to Center for Medicare and Medicaid Services (CMS) and State Department of Health (SDOH) guidelines and plan\'s enrollment contractual agreements.

Develops and implements internal control procedures to ensure efficient performance of all membership and eligibility functions. Works under general direction.

What We Provide

  • Referral bonus opportunities
  • Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
  • Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life Disability
  • Employer-matched retirement saving funds
  • Personal and financial wellness programs
  • Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
  • Generous tuition reimbursement for qualifying degrees
  • Opportunities for professional growth and career advancement
  • Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

  • Oversees enrollment process for Medicare applications from point of receipt to final determination. Reviews system file transfers between external / internal agents, VNS Health Plans, NYS DOH Medicaid System (EMEDNY) and TPA to ensure acceptance and accuracy of data. Identifies problems and issues and works with staff and vendors on resolutions.
  • Manages and develops reconciliation processes necessary to oversee the TPA membership processing activities. Reviews various membership reports in order to determine membership changes, census and growth. Performs ongoing audits of membership data maintained by TPA in order to confirm adherence to CMS guidelines.
  • Oversees various audits by reviewing and ensuring proper documentation is assembled and received by the auditor in a timely manner. Works with the auditors to provide background information on our workflows, membership data and various files that comply to CMS rules and regulations. Identifies and addresses issues / areas that can be improved to achieve a better outcome and overall star rating.
  • Analyzes CMS and State membership reports (Transaction Reply Report (TRR), Monthly Membership Reports (MMR), Maximus, State rosters , etc.) to ensure membership eligibility data is updated and captured in the various membership systems and membership reporting.
  • Monitors communication between MEU Staff, other internal departmental staff, TPA, sales vendor and provider vendors to ensure member eligibility requests / transactions are appropriately handled and completed.
  • Reviews monthly payment reports from CMS to confirm receipt of premium payment for active members and completion of retroactive adjustments. Reconciles CMS payment census with plan census and resolves discrepancies. Reviews monthly Attestation Certification prepared by TPA and works with them to finalize report. Advises VNS Health Plans Finance of any reason for holding the submission of the Monthly Attestation Certification to CMS.
  • Oversees various processes necessary to confirm that members maintain eligibility criteria.
  • Monitors monthly Medicaid eligibility validations, out of area reporting and timeframes, loss of Medicare, etc. and ensures that staff and TPA take the appropriate actions when members become ineligible for continuous enrollment. Assures CMS compliance and adherence to policies and procedures.
  • Oversees processes related to Late Enrollment Penalty (LEP), Coordination of Benefits (COB), Employer Subsidy, Request for Additional Information (RFI) and Retroactive Processing. Monitors compliance to CMS requirements regarding applicant / member correspondence, notification and / or timeframes.
  • Monitors premium billing to members for Medicare Part D. Analyzes monthly billing financials and works reports (Billing, Accounts Receivable, etc. for Social Security Deduction (SSA), Billing Statement and Automatic Clearing House (ACH) methods). Recommends write-offs and refunds as appropriate. Works with TPA, staff and VNS Health Accounts Payable to request payments as necessary.
  • Reviews Medicare Part D Prescription Drug Event Reports and sees that staff, other MA / PD plans, and Pharmacy Benefit Manager (PBM) work to resolve edits and errors. Identifies, tracks and trends issues and alerts PBM as necessary, assist with finding resolutions as deemed appropriate
  • Analyzes Plan to Plan Reconciliation Reports and determines VNS Health Plan\'s accounts payables (AP) and accounts receivables (AR). Ensures compliance to CMS payment requirements to MA / PD plans. Makes sure accounts receivables are collected. Prepares financial reports to track and trend AR and AP.
  • Reviews monthly Sales Agents (Internal and External) Commissions Reports and confirms accuracy prior to submission to Human Resources.
  • Tracks and reports third party vendor issues related to MEU responsibilities and makes suggestions for improvements.
  • Reviews enrollment / disenrollment and retroactive processing invoices from TPA for accuracy and makes recommendations about payments.
  • Acts as liaison to Third Party Vendors regarding membership eligibility.
  • Monitors, develops, evaluates and implements current, new and / or revised policies and procedures designed to improve efficiency of department business operations.
  • Maintains up-to-date knowledge of Medicare and Medicaid policies to ensure compliance with directives and regulations as they relate to Medicare and FIDA enrollment and provides educational guidance to support staff.
  • Performs all duties inherent in a managerial role, including monitoring and evaluating the productivity of assigned staff. Works with staff to facilitate their professional growth and development.
  • Qualifications

    Education :

    Bachelor\'s Degree in Business Administration, Health Administration, or related discipline required; Master\'s Degree in Business Administration or Health Administration preferred.

    Work Experience :

    Minimum five years direct supervision and management of staff, preferably in a health care environment required. Demonstrated knowledge of enrollment operations, with strong knowledge of Medicare and working knowledge of Medicaid. Has understanding of an effective and efficient reconciliation system and some knowledge of financial operations. Advanced proficiency with Excel, Access and Word software applications required. Effective oral, written and interpersonal communication skills required.

    Pay Range

    USD $93,400.00 - USD $116,800.00 / Yr.

    About Us

    VNS Health is one of the nation\'s largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24 / 7 solutions and resources to the more than 43,000 \"neighbors\" who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Membership Manager • New York, NY, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Manager, USAGSO Membership

    Manager, USAGSO Membership

    Girl Scouts of the USANew York, NY, United States
    serp_jobs.job_card.full_time
    Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Membership Sales Advisor, Mamaroneck

    Membership Sales Advisor, Mamaroneck

    EquinoxLarchmont, NY, US
    serp_jobs.job_card.full_time
    Membership Sales Advisor, Mamaroneck.Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We are passionate about high perfor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Membership Growth Consultant

    Membership Growth Consultant

    ChenMedBronx, NY, US
    serp_jobs.job_card.full_time
    Membership Growth Consultant (MGC).We're changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Wellness Center Manager | Community Drop-In

    Wellness Center Manager | Community Drop-In

    Collaborative Support ProgramsNeptune City, NJ, United States
    serp_jobs.job_card.full_time
    CSPNJ, a mental health nonprofit is looking for a full-time.The Manager plans and oversees all the operations and activities of the Center including the following : access and referral services, lif...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    Senior Manager, Membership

    Senior Manager, Membership

    BoardroomNew York, NY, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Senior Manager, Membership Department : Membership Reports to : Director of Membership Location : New York, NY (in office 4 days / week) Position Summary The Senior Manager, Membership is a strategic an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Membership and Sales Associate F45 Training Boerum Hill

    Membership and Sales Associate F45 Training Boerum Hill

    ISSANew York, NY, US
    serp_jobs.job_card.full_time
    We're looking for an experienced, confident, and people-focused Sales Consultant to join our F45 family.This isn't just a sales role it's a relationship-building role. The right person will be outg...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Membership Manager

    Membership Manager

    Crunch FitnessParsippany, NJ, US
    serp_jobs.job_card.full_time
    Crunch Fitness in Parsippany, NJ is seeking an experienced Membership Manager who can build a dynamic culture for our employees and an energizing environment for our members.This is a great opportu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Membership Network Engagement Manager

    Membership Network Engagement Manager

    Move For HungerNeptune Township, NJ, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Move For Hunger is a national nonprofit that mobilizes transportation networks to deliver surplus food to communities in need. Operating fully remote, we’ve built a diverse, passionate, and creative...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Membership Sales Advisor, Summit

    Membership Sales Advisor, Summit

    EquinoxSummit, NJ, US
    serp_jobs.job_card.full_time
    Membership Sales Advisor, Summit.Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for max...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Membership Sales Advisor (MA)

    Membership Sales Advisor (MA)

    Jersey StrongEnglishtown, NJ, US
    serp_jobs.job_card.full_time
    The Membership Advisor (MA) is responsible for generating revenue by enrolling new members, upgrading current members, and selling personal training programs. They do this by prospecting, generating...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Associate Manager of Community & Member Engagement

    Associate Manager of Community & Member Engagement

    BumbleNew York, NY, US
    serp_jobs.job_card.full_time
    Associate Manager of Community & Member Engagement.We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Group Product Manager, Member Experience

    Group Product Manager, Member Experience

    AtriaNew York, NY, US
    serp_jobs.job_card.full_time
    Atria Health Group Product Manager.Atria is a membership-based preventive health care practice delivering cutting-edge primary and specialty care from the comfort of your home, at our practices in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Manager, Member Engagement, Contract Development and Analytics

    Senior Manager, Member Engagement, Contract Development and Analytics

    SanofiMorristown, NJ, US
    serp_jobs.job_card.full_time
    Senior Manager, Member Engagement, Contract Development And Analytics.We are seeking an experienced and adaptable individual to lead operational functions within contract membership and chargeback ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Membership Sales Manager

    Membership Sales Manager

    Gold's GymMontclair, NJ, US
    serp_jobs.job_card.full_time
    Gold's Gym is growing fast and looking for a Membership Services Manager to help us provide world class service to our clubs and members by utilizing in-depth knowledge of company products and prog...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Membership Sales Advisor, Paramus

    Membership Sales Advisor, Paramus

    EquinoxParamus, NJ, US
    serp_jobs.job_card.full_time
    Membership Sales Advisor, Paramus.Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Membership and Sales Associate F45 Training Boerum Hill

    Membership and Sales Associate F45 Training Boerum Hill

    F45 TrainingBrooklyn, NY, US
    serp_jobs.job_card.full_time
    We're looking for an experienced, confident, and people-focused Sales Consultant to join our F45 family.This isn't just a sales role it's a relationship-building role. The right person will be outg...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Director, Individual Giving and Membership

    Senior Director, Individual Giving and Membership

    92nd Street YNew York, NY, United States
    serp_jobs.job_card.full_time +1
    Senior Director, Individual Giving and Membership.Reporting to the Chief Development Officer and in close collaboration with the SVP, Development and the Senior Director, Special Events, the Senior...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Revenue Growth Management Manager

    Revenue Growth Management Manager

    VirtualVocationsFlushing, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Revenue Growth Management Manager.Key Responsibilities Develop targeted RGM strategies across pricing, mix, promotions, and trade terms Collaborate cross-functionally ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less
    • serp_jobs.job_card.promoted
    Service Operations Integration Manager

    Service Operations Integration Manager

    VirtualVocationsPaterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Operations Integration Manager.Key Responsibilities Manage and integrate services during mergers and acquisitions, ensuring operational readiness Develop proce...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Wellness Center Manager | Community Drop-In

    Wellness Center Manager | Community Drop-In

    Collaborative Support Programs CareersNeptune City, New Jersey, US
    serp_jobs.job_card.full_time
    CSPNJ, a mental health nonprofit is looking for a full-time.The Manager plans and oversees all the operations and activities of the Center including the following : access and referral services, lif...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours