Senior Support Analyst

VirtualVocations
Far Rockaway, New York, United States
Full-time

A company is looking for a Senior Support Analyst to provide technical support for clients using the Force.com platform.Key ResponsibilitiesRespond to and document inbound support requests from clientsCollaborate with internal teams to resolve case issues and provide technical support solutionsMentor other Support Analysts and take initiative to learn new features of the platformRequired Qualifications, Training, and EducationSalesforce Certification (Salesforce Admin or Salesforce App Builder) requiredBachelor's degree or a minimum of 3 years of experience in technical support or a related roleExperience in troubleshooting software or applicationsFamiliarity with working in a SaaS environment preferredExperience with CRM systems and ticketing tools preferred but not required

21 hours ago
Related jobs
Promoted
VirtualVocations
Queens, New York
Remote

A company is looking for a Senior Application Support Analyst in Finance. ...

Trigyn Technologies
New York, New York

Client is looking for a Senior Tier One IT Technical Support Analyst Team Co-Lead to support end-users in resolving technical problems. IT Support Analyst Team Lead Responsibilities:. Manage the team of Tier One Technical Support Analysts. Coordinates contact with vendors as needed to assist with su...

Promoted
VirtualVocations
Queens, New York

A company is looking for a Senior Support Analyst to provide technical support for clients using the Force. ...

DBI Staffing
New York, New York

We are looking for an Information Security Administrator to assist with the managing, monitoring, and implementing of IT security systems to protect the organization's computer networks from cyber-attacks and other threats and to ensure proper operation.Essential Duties & Responsibilities:.Working w...

Mindlance
New York, New York

Application Support Senior Analyst. Providing training and support to GMI users. Effectively communicate issues and status updates with business users, second level support, and development teams. Production support or software development for - years, preferably in fintech industry. ...

Simple Solutions
New York, New York

Job Title: Application Support Senior Analyst. The FIS GMI product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms. Providing technical ...

EY
New York, New York

As an Assurance Experienced Analyst, you will help supervise Assurance Analysts and perform detail review of audit procedures on private companies executed in accordance with the audit plan based on EY audit methodologies on related engagements as an important member of the Engagement Support Center...

S&P Global
New York, New York

We are seeking an Application Support Analyst – Data Support to be a key player in the implementation and support of our Global Index Data Platform that supports our major headline indices like S&P 500, Dow Jones Industrial Averages & also the co-branded indices with our exchange partners such as S&...

Amazon.com Services LLC
New York, New York

Last Mile On-the-Road (OTR) Finance seeks a Senior Financial Analyst to support financial planning as well as strategic initiatives for our Delivery Service Partners Program. As a Senior Financial Analyst on the Last Mile OTR Team, you will be pivotal to the team's success working on recurring finan...

Nayya
New York, New York

As a Senior Technical Customer Support Analyst, you will play a pivotal role in ensuring our customers receive top-notch support for their technical issues. You will become an expert of our products and be responsible for handling high-tier customer support requests, creating and maintaining technic...