Job Description
Job Description
Westpeak Consultants is actively on the hunt for goal-driven self-starters that are coachable, hard workers, and have an impeccable student mentality, so they can join our team as AT&T Customer Service Representatives and advance their careers.
We are one of the fastest-growing consulting firms in the area, so we need a self-motivated AT&T Customer Service Representative that will provide relevant AT&T product and service information available to customers in the area, resolve complaints and questions, and assist in the order and sign-up process.
With superior communication skills, ingenuity, and a solution-oriented mindset, we dominate the market and execute one-of-a-kind campaigns that result in complete customer satisfaction and leave our clients wanting more.
To achieve this level of high performance, we know it all starts from the top-down. This is why we have open-door policies in place, conduct daily training sessions, and provide you with a reliable mentor to assist in ongoing leadership development and advancement opportunities.
As a result, every day holds the opportunity to become 1% better.
AT&T Customer Service Representative Responsibilities :
- Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests
- Quickly qualify and build rapport with potential new customers to establish open lines of communication and trust
- Maintain a positive and empathetic demeanor towards customers at all times
- Respond promptly to customer complaints and provide timely, effective solutions to maintain superior customer satisfaction levels
- Become an expert in our product and service knowledge and stay up-to-date with the latest industry trends
- Keep an accurate record of orders, escalation requests, comments, and complaints and file accordingly
- Demonstrate enthusiasm and excitement while establishing and maintaining a supportive, positive environment for all team members
AT&T Customer Service Representative Requirements :
- At least 1-2 years of experience in a customer service, sales, or client-facing position
- Natural communicator with the ability to build rapport and establish trust in a fast-paced setting
- Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations
- Positive attitude with a confident demeanor
- Superior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requests
- Driven by performance and always looking to improve continuously
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