Office Manager (Office Administrator)
Job Description
Job Description
Benefits :
- Competitive Wages
- Paid Training
- Flexibility
- Career Advancement Opportunities
- Growing Industry
- 401(k)
- Paid time off
Job Title : Office Manager
Reports To : Franchise Owner
Key Areas of Responsibility :
The Office Manager is an integral part of Flylock Security Solutions, supporting operations in the growth of the company.
The Office Manager will have significant contact with customers; therefore, this person must demonstrate a high level of professionalism and seek to exceed the customers expectations.
The Office Manager must have the ability to work well with leadership and the Service Technicians.
Duties :
- Manages all customer service calls.
- Assures quality customer service.
- Follows through on customer requests.
- Schedules projects, dispatch technicians, and communicates any changes to the schedule to the appropriate service technician as required.
- Assists with the implementation of marketing plans.
- Provides daily support to the Franchise Owner and General Manager.
- Assures all information and administrative paperwork is properly entered into the software program.
- Prepares Work Orders.
- Creates and maintains all customer files as required.
- Completes time sheets daily.
- Sends follow-up emails to potential customers and partners as appropriate.
- Prepares bank deposits.
- Coordinates and documents all communication affecting customers, employees, or suppliers.
- Invoices customers, track payables, and manages accounts receivables.
- Assures that all accounting budgets are balanced.
- Manages office supplies within budget.
Qualifications, Knowledge and Skills Required :
- Minimum of 2 years administrative or office experience (experience in the locksmithing and security solutions industry is ideal).
- Good relationship-building skills with a diverse population including all customers, partners, technicians, and all other company employees.
- Good written, verbal, and phone communication skills.
- Basic organizational, clerical, administrative, planning, and organizational skills
- Ability to manage multiple functions at the same time and maintain good organizational skills.
- Able to work with minimal supervision, both individually and as part of a team.
- Timely and effective responses to the needs of customer inquiries.
- Accounting and budgeting experience is strongly desired.
- Basic computer proficiency including Microsoft Word, Excel, and Outlook.
- Working knowledge of CRM systems such as SalesForce.
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