Wellness Coordinator- East Pasco Family YMCA

Under the direction of the Membership and Wellness Director, the Wellness Coordinator assists with leading the center wellness staff members in all member connection and retention initiatives related to the center and wellness programming for both East Pasco and Dade City Y’s.

The Coordinator will assist with managing the day-to-day operations of health and wellness programs, personal training sales, Small group training sales, and wellness floor operations.

The Coordinator is accountable for enhancing the member experience in order to drive relationships with and between members and increase membership acquisition, engagement, and retention.

They will be an advocate, and key leader setting standards for driving a superior member experience.

The coordinator will step in to teach and train (with proper certification), as needed, and will work in ratio on the wellness floor as needed.

A strong focus is placed on driving a superior member experience, enhancing the membership connection / engagement, thereby leading to increasing member satisfaction and retention.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

Wellness Administration

Assist in managing daily business and administrative functions as it pertains to wellness and programming, including but not limited to membership reporting, collection, sales, and cash handling in adherence to YMCA policies and procedures. This also includes :

o Collaborating with YES Center, Accounting, and others to ensure seamless processing of member transactions and administration

o Ensuring member accounts and other administrative tasks are up-to-date and accurate.

Generating personal training sales, reports, and revenue tracking reports.

Wellness Center Operations

In partnership with the Director, provides leadership to wellness center operations and administration to ensure a best in class membership experience.

Assist in scheduling wellness staff.

o Assists director with approving wellness staff payroll.

o Ensures adherence to all YMCA policies and procedures regarding the safety, health, and welfare of members, program participants, guests, and staff.

Safety and Risk Management

• Ensures all Tampa Y standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations, and child abuse prevention.
• Ensures all wellness staff are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents / accidents according to risk management procedures.

Team Leadership

In partnership with the Director :

• Assist the Director with hiring, developing, motivating, and retaining a team of personal trainers and wellness staff members committed to the YMCA’s mission.
• Advocates for association-wide practices and is a source for innovative ways to grow the personal training clientele, member experience, and retention at both East Pasco and Dade City Ys.
• Leader-on-Duty Shifts >

Will serve as Leader-on-Duty within the Leadership Team monthly schedule. Which can include at least one evening and weekend shift per week.

• Provides collaborative leadership and support to the center as a whole.
• Completes all job-related training as required.

Education / Experience Required :

• Personal Training Certification
• Associate’s degree in exercise science or related field; or equivalent experience preferred.
• Two or more years of face-to-face member relations or customer service experience in a high-traffic, consumer-driven environment preferred
• Demonstrated ability to develop and maintain relationships with members / customers
• Proven, successful inside sales experience with new or existing members / customers
• Supervisory or team leadership experience with the demonstrated ability to engage, develop, and motivate team members.
• Familiarity with community engagement and use of social media platforms.
• Demonstrated critical thinking, problem-solving, and issue-resolution skills with the ability to proactively identify and resolve customer / member issues.
• Demonstrate ability to multi-task and adapt to changing contexts and priorities.
• Highly motivated with the consistent ability to meet / exceed goals.
• Ability to understand, adapt to, and interact with diverse people, teams, perspectives, and cultures.
• Proficient in using email, Internet, and other PC-based applications (e.g. Microsoft Office, customer service / tracking applications) with the ability to learn and adapt to new technology.

Certifications / Trainings Required :

• Must obtain within 30 days of employment and then maintain current certifications in CPR, First Aid, AED, and Oxygen Administration.
• Maintain position-specific required certifications as stated in the training matrix.

WORK ENVIRONMENT AND PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to :

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone / smart device
• Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting
• The employee frequently is required to sit and reach and must be able to move around the work environment
• Ability to lift and move a minimum of 30 pounds
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
• Ability to work in a variety of environments, specifically those subject to extreme humidity / dampness, heat and cold
• The noise level in the work environment is usually moderate
• This position may require availability to work flexible hours including evenings, weekends, and holidays as needed
30+ days ago