Director of Sales

The Director of Sales is responsible for leading the overall sales efforts for meetings, banquets, events, and group room nights through active solicitation of identified target markets within the established revenue management guidelines.

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Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility.

The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a Full-Time team member of the Nook, you will enjoy :

Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program.

Membership also includes all group fitness classes.

• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child care (3-hour increments)

Essential Job Functions

• Exceed budgeted room night and revenue sales goals by achieving established sales solicitation expectations, sales calls, and site visits.
• Exceed budgeted catering and rental revenue goals by leading team in prospecting efforts and sales techniques.
• Lead the sales team by creating and implementing strategies to generate business in the meetings, events, and banquet markets.
• Identify primary markets such as Cincinnati, Louisville, Indianapolis, Columbus, Chicago, Cleveland, and Detroit and solicit regional, state and national companies and organizations for meetings, events, and room nights.
• Conduct hotel and complex presentations to meeting planners and planning committees for the purposes of developing a booking.
• Attend trade shows, evaluate, select and prepare strategic objectives for trade show participation and execution.
• Hires and onboards new sales team members, reviews expectations, creates & monitors goals.
• Works to develop strong relationships with other key departments.
• Leads by example and sets a positive tone and work environment.
• Develop and maintain a well-informed, working knowledge of competing properties as well as attractions available in Lancaster County.
• Work with local CVBs by responding weekly to requests for meeting and convention leads. Participate in appropriate activities coordinated by CVB.
• Represents hotel and complex at industry and networking events when appropriate.
• Assist with recommending and maintaining a supply of promotional materials and trade show gifts used by the Sales Department.
• Assist with annual budget preparation as well as monthly forecasting.
• Manage hotel Group Rooms Control Log group limits, room pick up, and rate adherence.
• Responsible for contract execution with group bookings within established guidelines.
• Oversees group room pick-up and manages group blocks in order to maximize occupancy and revenue.
• Stays informed of industry trends and happenings through research, networking, and attending industry events.
• All other duties as assigned.

Basic Qualifications

• Associates degree or equivalent preferred or equivalent combination of education and experience.
• Must have at least five or more years related hotel sales experience.
• 18 years of age or older.
• Dependable transportation to and from work.
• Must have a valid Driver’s License.
• Language skills : Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication.
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary.
• Availability to work a flexible schedule that may include evenings, weekends, and / or holidays as needed.
• Authorized to work in the United States.

Preferred Qualifications

• Bachelor’s Degree in Sales, Business, Marketing, Hospitality or a related field.
• Must have high level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry.
• Highly dependable with a history of consistent attendance and punctuality.
• Guest-focused / service-oriented; ability to see big picture and impact on Company. Supports Company mission as serves as an advocate for its products and services.
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.
• Self-starting and motivated with the ability to work independently and take initiative.
• Ability to multi-task and balance multiple projects / duties at once.
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale.
• Integrity : Trustworthy and honest; takes accountability when appropriate.
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality.
• Experience communicating with individuals of diverse demographics.
• Demeanor to remain calm in tense or stressful situations.
• Initiative to work efficiently with minimal supervision.

Working Conditions

• Work environment : Semi-quiet office environment within an upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds.
• Physical requirements : While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, sitting and standing.

The team member will be frequently required to bend, reach with hands and arms, lift, push, pull, talk, hear, smell, stoop, kneel, or crouch.

He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

• Lifting requirements : The team member will occasionally be required to lift, push, pull, lower and / or move up to 30 lbs occasionally.
• Noise Level : The noise level in this environment is typically variable.
• Work schedule : The work schedule may fluctuate to include evenings, weekends, and holidays.

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