Interpreter Scheduling Coordinator

This person will prepare, maintain, and communicate daily with all staff interpreters to ensure provision of service of all linguistic needs for outpatient and inpatients requests.

They may also schedule freelance / staff interpreters, and coordinate special requests.

This Interpreter Scheduling Coordinator is responsible for :

Scheduling interpreters to cover outpatients and inpatients linguistic requests according to interpreter schedule and departmental policies and procedures.

Communicates with clinical and secretarial staff to obtain needed linguistic information, coordinates and confirm schedules and identify special requirements for linguistic needs

• Recording data of all linguistic requests and confirmation of interpreter coverage
• Reviewing and verifying accuracy of basic patient information regarding linguistic requests
• Printing, assigning and distributing schedules to designated interpreter(s) as needed
• Identifying languages for accuracy and provision of services
• Working with medical and secretarial staff to monitor and evaluate interpreter performance, and developing strategies to promote efficient utilization of linguistic services
• Responding to requests from patients / parents, visitors and hospital staff, regarding inquiries on how to best address linguistic requests
• Identifying any problems and taking appropriate correction action
• Providing positive and effective customer service that supports departmental and hospital operations

To qualify, you must have :

• A minimum of an Associate’s degree is required
• A minimum of two years related experience
• Strong multitasking skills
• Strong customer service skills
• The analytical skills to gather and interpret data in situations in which the information or problems are relatively routine
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• Strong organizational skills appropriate to the management tasks of the program
• The ability to troubleshoot constant stressful situations in a professional manner

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes.

Experience the benefits of passion and teamwork.