Principal Product Support Engineer - Mounds View, MN.

Principal Product Support Engineer (Global Service and Repair, CAS)

Careers That Change Lives

At Medtronic, we push the limits of what technology can do to make tomorrow better than yesterday and that makes it an exciting and rewarding place to work.

We value what makes you unique. Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

In this exciting role as a Principal Product Support Engineer, you will have responsibility to develop and implement service processes for Cardiac Ablation Solutions (CAS) multi-product electrophysiology solutions.

The right candidate will possess a mix of technical, leadership, and project management skills in the support of service and repair strategies for CAS capital equipment portfolio.

The candidate must be driven to succeed and willing to invest the time necessary to strategize and development of a world class service organization where service is a competitive advantage for our business.

The Cardiac Ablations Solutions Unit develops life-restoring therapies and healthcare solutions that span the care continuum;

integrating technologies and applying clinical and economic evidence to increase patient access, improve efficiency of procedures and deliver successful patient outcomes.

This position is in Mounds View, MN within the Cardiac Ablation Solutions Operating Unit and requires 3 days on-site per week.

We believe that when people from different cultures, genders, and points of view come together, innovation is the result and everyone wins.

Medtronic walks the walk, creating an inclusive culture where you can thrive.

A Day in the Life

In general, the following responsibilities apply for the Principal Product Support Engineer role. This includes, but is not limited to the following :

• Strategize and design process, documentation, tools, equipment, and materials to launch alongside capital equipment to the global field service organization to allow them to accomplish their work effectively and efficiently.
• Strategize and create procedures, quality documents, service manuals, or other documentation required for field and technical services teams.
• Drive best-in-class customer uptime and service effectiveness including communication with Medtronic field service and depots worldwide that service CAS capital equipment.
• Influence and navigate through a highly matrixed and cross-functional team to execute requirements flow down, understand risk and deliver predictable outcomes with initially complex or undetermined goals.
• Employ strong Risk Control Measures, work with other functions, manage constraints of resources, police contract scope and display crisp decision-making.

TO BE CONSIDERED FOR THIS ROLE, PLEASE BE SURE THE MINIMUM REQUIREMENTS ARE EVIDENT ON YOUR RESUME

• Bachelor’s degree in Engineering, Science, or a related technical discipline.
• Minimum of 7 years of relevant experience in Engineering and or Quality, or an advanced degree in Engineering, Science, or a related technical discipline with 5+ years of relevant work experience in Engineering and or Quality.

Nice to Have

• Medical device industry experience, ideally in the electrophysiology medical device space, specifically with cardiac ablation and / or mapping and navigation.
• Core Team or Product Development Process experience with a track record of successful product launches in the medical device industry.
• Experience developing and implementing design changes with a strong understanding of the design development process and its flow into service related materials and documentation.
• Experience in creating procedures and processes ideally around capital equipment service and implementing them in multiple geographies across the globe.
• Proven track record of implementing projects in a complex global and highly matrixed organization.
30+ days ago