Position Title : Customer Service Representative
Location : Los AngelesCA
Department : Customer Service
ReportsTo : Customer Service Manager
Job Type : FullTime
JobSummary :
We are seeking adedicated and personable Customer Service Representative to joinour team. The ideal candidate will be responsible for ensuring ahigh level of customer satisfaction by addressing inquiriesresolving complaints and providing information about our productsand services.
The successful candidate will have excellentcommunication skills a strong attention to detail and a commitmentto providing outstanding customer service.
KeyResponsibilities :
- Respond to CustomerInquiries : Handle incoming customer calls emails andchats in a professional and timely manner.
- Resolve Customer Complaints : Investigate and resolve customer issues and complaints efficientlyensuring customer satisfaction.
- Process Orders and Returns : Assist customers with order placement tracking and processingreturns or exchanges.
- MaintainRecords : Accurately document customer interactionsand transactions ensuring data is entered into the systempromptly.
- Collaborate with TeamMembers : Work closely with other team members anddepartments to resolve complex issues and improve overall customerexperience.
- StayInformed : Keep uptodate with company productsservices policies and procedures to provide accurate information tocustomers.
Qualifications :
- High school diploma or equivalent; collegedegree preferred.
- Excellent verbal and writtencommunication skills.
- Strong problemsolvingabilities.
- Proficiency in using customerservice software and Microsoft Office Suite.
- Ability to multitask and manage timeeffectively.
- Empathy and patience when dealingwith customers.
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