Job Description
Are you looking for a unique vehicle to a successful career? NTN Bearing Corporation (NBCA) has employment opportunities that will assist qualified candidates to achieve their desired goals.
NTN is one of the world's premier bearing manufacturers serving the automotive and industrial markets for the past 100 years.
Proven stability, growing sales and career opportunities, are a few of the factors that set NTN apart. NTN is currently seeking a Customer Relations Associate in our Mt. Prospect office.
The Customer Relations Associate is the customer's main point of contact. The CRA is responsible for placing orders, checking the status of orders, and for product price / availability information.
The CRA represents the customer's interest when interacting with various departments within NTN. This position has significant interactions with Logistics, Credit, Engineering, Marketing, Sales, Inventory Planning and the Warehouses.
The CRA ensures that each customer has a positive experience with NTN.
MAJOR RESPONSIBILITIES :
- Provide quality service to customers.
- Sales Support, understand order processing and expedite orders.
- Respond to inventory inquiries. Solution driven and team oriented.
- Credit / Debit Requests.
- Understand NTN Procedures, Principles and Practices.
- Forecast Analysis
- Review Electronic Data Interchange Output
- Analyze Quality and Delivery Reports received from Customers
- Analyze Open Order Reports for customers.
- Pull and enter data into Customer Portals.
- Knowledge of EDI process
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